Customer Sales and Service Resumes in US: Lisa

Customer Sales and Service Resume

Contact Candidate

Name:

Lisa

Location:

Experience:

5-10 yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

Customer Sales and Service

Personal Website:

Objective:

To find a position that will utilize my diverse background to its fullest

Resume Text:

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andling telephone and, in some cases, escalated cases and/or face-to-face customer contacts that may include premise visits.

Determines customer requirements from among many service offerings.

Access multiple databases, retrieve and interpret information and input customer information on the computer while speaking with customers.

Negotiates and prepares service order requests from existing and new customers for installation, removal or changes of telephone service.

Accurately computes and quotes rates, adjustments and balances to customers.

Works to meet service goals and deadlines designed to promptly handle customers' and SBC's needs, including decisions regarding time-off scheduling, service representative training and other areas that effect company and its customers.

Coordinates service arrangements/agreements with other departments.

Corrects billing, crediting and service errors.

Handles discussions with customers involving company matters such as policy and regulatory conformance.

May trouble shoot on accounts to determine what actions are necessary to correct customer problems.

Prepares self-composed letters to customers.

Recommends, sells and substantiates the appropriate products and services to customers using approved sales techniques.

Discusses, investigates and resolves local service and long distance billing inquiries.

Works to meet sales goals and deadlines designed to promptly handle customers' and SBC's needs.

Obtains, assesses and establishes customer credit information.

Investigates customer complaints of annoyance calls and explains legal requirements to the customer and schedules necessary equipment to identify the caller.

Aids physically challenged customers in their need for telecommunications.

Positions SBC as the premier provider of choice.

Performs all other duties comparable to the above as assigned and follows established safety practices and procedures.

Position: Executive Assistant
Company: Delmarva Foundation for Medical Care
(Columbus Prject Office)
9240 Centreville Road
Easton, Maryland 21601
(Project Office Closed)
Employed: April 1998 - June 2001

RESPONSIBILITIES: As Executive Assistant to the Project Manager, I performed administrative duties requiring advanced analysis and working knowledge of company and/or organizational procedures in a specific technology or discipline. Duties included but were not limited to the following:

Responded to basic work-related questions, fact-finds answers to questions, resolutions or problems as required.

Organized travel arrangements and/or meetings including, presentations, accommodations and conference calls. In regard to travel arrangements, prepared itinerary, including, air, hotel, and car rental and other accommodations as required.

Entered and retrieves information from various computer and operation support systems.

Prepared reports and analyzed report data by comparison with other data or by scanning reports for discrepancies.

Processed vouchers and time reports records and expense records and posted data as required.

Prepared journal entries or company reports consolidating information from various sources.

Reviewed documents for reasonableness and accuracy and applies adjustments as appropriate.

Cleared errors identified by computer programs and other software

Compiled and accumulates information for the purpose of controlling and/or preparing status reports.

I assisted programmers and analysts on routine tasks and performed all other duties comparable to the above assigned and followed established safety practices and procedures.

Position required advanced typing skills including legal and statistical typing, extensive personal computer literacy and some Microsoft application skills, including but not limited to Access, Outlook, Excel, Word and some PowerPoint.

Due to the fact there was a considerable amount of contact with the public, I was required to have a great deal of poise, professionalism, conflict resolution skills, attention to detail, and the ability to keep confidential information.

Position: Administrative Assistant
Company: City of Columbus, Recreation and Parks
420 W. Whittier Street
Columbus, Ohio 43215
Employed: October 1995 – February 1998

RESPONSIBILITIES: Administrative Assistant for the city's 28 recreation centers as well as assistant to the Department Manager and three supervisors.

Duties included, typing recreation center programs, drafting and typing statistical reports and spreadsheets, distribution of payroll, recording and typing department meeting minutes, dealing with the public on a daily basis in regard to recreational program offerings, etc.

Investigated complaints and referred to proper department heads. Acted as Department liaison to the public as needed.

Coordinated service arrangements/agreements with other departments.

Processed vouchers and time reports records and posted data as required.

Reviewed documents for accuracy and corrected errors as appropriate.

Compiled information for the purpose of controlling and/or preparing status reports.

Position required advanced typing skills including legal and statistical typing, extensive personal computer literacy and some Microsoft application skills, including but not limited to Access, Outlook, Excel, Word and some PowerPoint.

There was a considerable amount of contact with the public and I was required to have a great deal of poise, professionalism, conflict resolution skills, attention to detail, and the ability to keep confidential information.

Additional experience and/or Skills

Customer Service (includes Retail) Advanced Skills
Basic Accounting/Bookkeeping skills
10 key knowledge, Intermediate skill level
Data Entry Knowledge, Advanced Skill level
Computer Knowledge, Advanced skill level
Microsoft Excel, Intermediate skill level
Microsoft Outlook, Intermediate skill level
Microsoft Word, Intermediate skill level
Microsoft PowerPoint, Basic skill level
Typing, approximately 65 wpm

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