Customer Service Rep Resumes in US-Pennsylvania-Philadelphia: Ayelet

Customer Service Rep Resume

Contact Candidate

Name:

Ayelet

Location:

US-Pennsylvania-Philadelphia

Experience:

1-3 yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

Customer Service Rep

Personal Website:

Objective:

Experienced Customer Service Representative

Resume Text:

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ompetence in a fast paced environment

Experience
Customer Service Representative David’s Bridal 2003-Present

• Currently working in a call center taking inbound and outbound calls from our stores and district managers. Handle a high call volume in a fast paced contact Center.
• Respond to store request for information regarding customer’s orders.
• Print and assign work to Co-workers and maintain work queues
• Hold an extensive knowledge of all functions of customer service and the contact center. Track and Research orders that are on Backorder or on reserved Status.
• Work with the bridal department on customer’s orders that have been special ordered from the orient.
• Respond to priority email/comment requests following established business rules and guidelines. Troubleshoot customer service issues relating to product and other issues.
• Provide stores with accurate and timely information regarding products issues and orders.
• Utilize STS to view detailed price information in a professional manner.
• Track orders that are sent from our distribution center as well as sending requests to the DC for orders to be expedited and shipped.
• Create orders for stores, locate merchandise, and create inter-stores transfers in the system.
• Speak with customer who schedule appointments and confirm these appointments as well.
• Assumed the training role for new hires in the contact center.
• Assist other departments in special projects as needed.
• Assist stores with MIS technical support questions and inquires.
• Assist customers with their orders and expedite when needed.
• Answer inbound ACD and customer inquiries.

Data Entry Capture Resource 2001-2002
• Key punched patient medical billing information, Update and enter insurance information with the appropriate code for each procedure. Key punched questionnaires into the system regarding special prescriptions.
• Entered applications for General Moters and Supermarket applications for discount cards. Ensures checked scanned into the computer accurately and inserted a date and code for each check. Met all deadlines and quota set for by the department.

Data Entry ICT 1998-2000
• Maintained and verified contact information, in additional to other general data to support ICT’s main client; Bell Atlantic East Coast Division.
• Additional responsibilities were copying, faxing and 95% data entry. Ability to issue a disconnect, temporary discounts, restoration and suspension on all residential telephone service lines. Back up lead for this department, assisted with training when needed.

Education
• Western International University Online, Currently studying Business Management, Associate Degree in 2007
• Computer Learning Center; Diploma in Information Technology Support Program; Diploma in 1998
• Northeast High School; Diploma concentrated on Business Administration 1997

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