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Colleen
US
1-3 yrs
Yes
Yes
Bartender
Sales representative
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ysis studies of various agricultural products
Sales and Customer Service Experience
Newroads, Inc., San Luis Obispo, CA
Sales Associate Oct. 2002-April 2003
„X Completed intensive sales and customer service training program
„X Handled high volume of incoming sales requests for a variety of products
„X Assisted customers in selecting product combinations that fit their needs
„X Encouraged customer confidence through excellent service and knowledge
Quality Assurance Supervisor April 2003-Aug. 2004
„X Regularly attended leadership and guidance seminars
„X Monitored and coached 250 sales associates to improve quality and performance
„X Handled escalated customer service situations and offered innovative solutions
„X Restored customer relationships with pleasant customer service experiences
ASH Management, San Luis Obispo, CA
Bartender Sept. 2004-Sept.2005
„X Provided quality efficient service to customers in a fast paced environment
„X Developed broad client base with a high rate of return patrons
„X Promoted increased sales through expanding product knowledge
Leadership Experience
Sustainable Agriculture Club
President 2004-2005 School Year
„X Increased club membership 20% from prior year
„X Scheduled, planned and assisted at all club functions and meetings
„X Served as a liaison between students and faculty
Chairman of Earth Day Celebration 2005
„X Served as the principle organizer of the event with a budget of $500
„X Coordinated and concentrated the efforts of several different groups
„X Delegated responsibilities, monitored progress and achieved desired results
„X Initiated and managed all necessary paperwork and formalities
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