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Delores
US-North Carolina-Charlotte
10+ yrs
Yes
Yes
Customer Service Rep
Customer Service Rep/ Mortgage Banking
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cient manner.
- Responsible for contact with customer for placement of orders, order status, delivery dates and product information handling.
- Promoting products and services.
- Responsible for researching and resolving complaints and ensure customer retention and satisfaction.
1996-2002- United Credit Management, Charlotte, NC
Customer Service/ Credit Collections
- Answered inbound calls regarding customer account status, inquiries and customer requests.
- Address account issues assigned.
- Promote product information and services.
- Researched and resolved complaints to ensure customer retention and satisfaction.
- Reviewed credit reports for additional credit.
- Skills in building excellent rapport with clients, customers, and team members.
- Reviewed accounts for accuracy and documentation.
1990-1996- Northern Telecom, Atlanta, GA
Customer Service Representative
- Answered inbound/outbound calls regarding customer inquiries and requests.
- Promote new products and services.
- Responsible for research and resolving customer complains to ensure customer retention and satisfaction.
- Process orders, track shipments and inventory control.
- Responsible for placement of orders, order status, delivery dates and product information handling.
- Collaborate with sales team to make sure goals were meet.
1984-1984-Greyhound Lines, Atlanta, GA
Customer Service/Reservation
- Answering inbound calls regarding customer request and travel inquiries.
- Set up and arrange reservation request.
- Process tickets and bus passes.
- Ensure customer retention/satisfaction.
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