tech support Resumes in US: Jennifer

tech support Resume

Contact Candidate

Name:

Jennifer

Location:

Experience:

1-3 yrs

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

tech support

Personal Website:

Objective:

To obtain a challenging IT position where I can contribute my analytical, customer service, and technical skills to benefit the company.

Resume Text:

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ral & written communication skills with both clients and co-workers, several years customer service exp., technical support, strong administrative skills, analytical with problem solving & troubleshooting skills, very detail-oriented and organized, works well within time constraints, works well either in a team situation or alone, prioritizes efficiently, dependable, honest, and punctual, data entry, type 35 wpm, 10 key 7-10,000 ksph, multi-line phones.

Education:
DeVry University June/2004
Associates of Applied Science in Network Systems Administration Westminster, CO
*Member of Phi Beta Lambda (2003) GPA: 3.91
*Presidentís List or Deanís List every semester
Experience:

CCI/IBM: Jan 2005 - Sept 2005
Technical Support Boulder, CO

Received incoming calls, troubleshoot hardware/software/periphreal problems. If first call solution couldn't be reached either through remoting into the customers system or by other means, then I transferred tickets through the TSD ticketing system to the appropriate queue. Worked with Lotus notes, Citrix,and terminal servers, WIN 2000.

Alpine Access: Oct 2002-Present
Customer Service Golden, CO
ß Receive incoming calls
ß Acquired customer information and summarized their needs to best fit the situation.
ß Provided excellent customer service

Kelly Services: Oct 2002-Present
Customer Service Arvada, CO
ß Gathered customers wants and best fit them with products to achieve their needs.
ß Had vast knowledge of companyís inventory of over 500 products.
ß Strengthed company relations with customers by providing one call resolution

Gaiam Inc: Sept 2000-Feb 2002
Customer Service/Technical Support Broomfield, CO
ß Received sales and technical support calls.
ß Acquired customer information and assisted them with sales or product questions.
ß Knowledge of homeopathic and earth-friendly company products.
ß Determined quick solutions for customerís problems on company web site to expedite their time spent.

Wheeler's Ent: Jan 1997 ñ Sept 2000
Admin assistant Broomfield, CO
ß Assisted office manager and customers.
ß Dispatched drivers in the most time efficient manner possible.
ß Answered multi-line phones.
ß Effectively handled time-sensitive paperwork.

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