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Annie
US-North Carolina-Raleigh/Durham-RTP
5-10 yrs
No
Yes
Account Manager
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customers’ needs effectively in order to facilitate the desired end product.
•Experience working with complex clients delivering annual service revenues in excess of $1 Million.
Professional Experience
ARMAC, Inc.
(Raleigh, North Carolina)
Key Account Manager 2002-2005
•Managed accounts consistently totaled 50% of organization’s total sales per month.
•Brainstormed current and future projects with design and production.
•Constructed and maintained databases.
•Input project requests.
•Traveled on-site to survey and gather data for future projects.
•Trained new employees on the use of FileMaker Pro and ARMAC work process.
•Developed detailed proposals with the support of core team members.
•Proactively sold and managed customer expectations and communicated project and profit risks to ARMAC team and clients.
Body Billboards Screen Printing, Inc. (Durham, North Carolina)
Inside Sales and Customer Service Representative 2000-2002
•Prepared business sales quotes for walk-in clients, phone and internet inquiries.
•Maintained a solid working relationship with current accounts; established new business clients.
•Oversaw all aspects of the production process to include: art preparation, screen-printing and embroidery.
•Kept clients informed on current market trends.
White Directory of Carolina—The Talking Phone Book (Cary, North Carolina)
Account Executive 1998-2000
•Advised customers on budget usage and ad spacing.
•Managed existing and new advertising accounts for various markets.
•Designed advertisements for pre-existing and future clients.
•Enforced aging reports by maintaining a current credit history with customers.
Le Moyne College Office of Information Systems (Syracuse, New York)
Technology Consultant/Audio Visual Technician 1994-1998
•Supported faculty, staff and students with computer questions and problems.
•Answered phone inquiries at the help desk and recorded information on help tickets.
•Assisted with lighting, sound and set up/tear down for special events.
•Video Taped Education classes and special events.
Education
Le Moyne College (Syracuse, New York)
BA English 1994-1998
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