Customer Service Specialist and Supervisor Resumes in US: Lisa

Name:

Lisa

Location:

Experience:

5-10 yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Customer Service Specialist and Supervisor

Personal Website:

Objective:

To find a company that will utilize my diversified background still for allow for personal growth with training and/or continued education.

Resume Text:

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d cases and/or face-to-face customer contacts that may include premise visits.

Determines customer requirements from among many service offerings.

Accesses multiple databases, retrieves and interprets information and inputs customer information on the computer while speaking with customers.

Negotiates and prepares service order requests from existing and new customers for installation, removal or changes of telephone service.

Accurately computes and quotes rates, adjustments and balances to customers.

Works to meet service goals and deadlines designed to promptly handle customers\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' and SBC\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s needs, including decisions regarding time-off scheduling, service representative training and other areas that effect company and its customers.
Coordinates service arrangements/agreements with other departments.

Corrects billing, crediting and service errors.

Handles discussions with customers involving company matters such as policy and regulatory conformance.

May trouble shoot on accounts to determine what actions are necessary to correct customer problems.

Prepares self-composed letters to customers.

Recommends, sells and substantiates the appropriate products and services to customers using approved sales techniques.

Discusses, investigates and resolves local service and long distance billing inquiries.

Works to meet sales goals and deadlines designed to promptly handle customers\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' and SBC\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s needs.

Obtains, assesses and establishes customer credit information.

Investigates customer complaints of annoyance calls. Explains legal requirements to the customer and schedules necessary equipment to identify the caller.

Aids physically challenged customers in their need for telecommunications.

Positions SBC as the premier provider of choice.

Performs all other duties comparable to the above as assigned and follows established safety practices and procedures.

Position: Executive Assistant
Company: Delmarva Foundation, Columbus
(Project Office Closed)
Corp. Office, 9240 Centreville Rd
Easton, Maryland 21601
Employed: April 2000 - June 2001

RESPONSIBILITIES: Performed administrative duties requiring advanced analysis and a working knowledge of company and/or organizational procedures in a specific technology or discipline. Duties included but were not limited to the following:

Responded to basic work-related questions, fact-finds answers to questions, resolutions or problems as required.

Entered and retrieves information from various computer and operation support systems.

Prepared reports and analyzed report data by comparison with other data or by scanning reports for discrepancies.

Processed vouchers and time reports records and posted data as required.

Prepared journal entries or company reports consolidating information from various sources.

Reviewed documents for reasonableness and accuracy and applies adjustments as appropriate.

Cleared errors identified by computer programs and other software

Compiled and accumulates information for the purpose of controlling and/or preparing status reports.

I assisted programmers and analysts on routine tasks and performed all other duties comparable to the above assigned and followed established safety practices and procedures.

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