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Merchandise Customer Assistant Resume
Fran
US
1-3 yrs
Yes
Yes
Network Engineer
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Worked with WinNT, MS2000, MS2003, MS XP, MS Office, MS Exchange, VMS, PKI secured mail, some Linux, some Solaris UNIX, Fiber Optics installation, CAT5 network wiring, security software, and VTC. Maintained over $10 million in computer equipments, including mainframes, desktops, laptops and communications circuits. Advanced hardware and software support including: installation, testing, evaluation and troubleshooting for computer and network equipment. Responsible for gathering, tracking and summarizing data. Upgraded networks, servers and desktops hardware and software. Managed and administered computer system consisting of various hardware, OS applications and LAN/WAN components including system security, backups, restoral and updating computer software including virus scan, computer inventories. Maintained remote access technologies such as VPN and Dialup Server. Provided hardware and software support including: client training, installation, testing, and evaluation. Troubleshooting for the software, communication circuits, computer equipment and problem solving assistance. Responsible for resolution of assigned customer problems and requests within a timing manner.
Management Skill
Maintain senior supervisors schedules, create and file reports. Maintained work center yearly supply budget, personnel listing, processed new personnel work/training schedules.
Managed 120 personnel in a highly dynamic and demanding team environment, at various levels of performance and skill sets over multiple shifts. Create and maintained work schedules for all junior personnel. Provided training to over 300 personnel and supervised oral boards qualification. In which helped improved our customer services by 60 percent. Responsible for day-to-day administration of policies and programs covering several or all of the following: staffing, compensation and benefits, training, employee relations, compliance, and other administrative functions.
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