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Technical Writer / Desktop Publisher Resume
Technical Writer / Desktop Publisher Resume
Technical Writer / Desktop Publisher Resume
Construction Project Manager Resume
Robert
US-Illinois-Chicago Northwest
10+ yrs
No
No
Technical Writer / Desktop Publisher
http://www.TechnicalWritingServicesInc.com
Award-winning Technical Writer / Desktop Publisher with a proven track record of providing corporate clients with high quality, reasonably priced internal and external publications. Technical publications, SOPs, user guides and templates are currently in use worldwide by numerous corporations, from small and mid-sized firms to Fortune 500 companies. Nearly two decades of service in the Chicago suburban area and remote projects. Certified Master of Written English.
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y priced internal and external
publications for the past 18 years. My technical publications,
User Guides and templates are currently in use worldwide by
numerous corporations, from small and mid-sized firms to
Fortune 500 companies.
Enclosed is a partial chronology of my completed projects.
Please take a moment to review this document and feel free to
contact me if you or any of your corporate clients require my
contract publication services.
I am happy to offer you any of the following three options:
* One-on-one discussion by phone or in person -- call me at
(847) 428-7930
* Top-level references from corporate clients
* Work Samples via my Web site
(www.TechnicalWritingServicesInc.com)
Thank you for your consideration,
Robert D. Sperlazzo, President
Technical Writing Services, Inc.
--------------------------------------------------------------
PROFESSIONAL SUMMARY: Award-winning Technical Writer /
Desktop Publisher -- Nearly two decades of service in the
Chicago area and remote projects; Certified: Master of
Written English.
Selected Contract Projects
1989-Present
* NEWLY WEDS FOODS, Chicago, IL (2006-08)
Commercial Food Manufacturing Equipment: Revised Equipment
and Line Operations / Job Skills Training manuals.
* NORTHWEST COMMUNITY HOSPITAL, Arlington Heights, IL (2006)
Disaster Recovery / Systems-Software: Wrote Disaster
Recovery Procedural Guides for IT Security Dept. at major
hospital.
* PEPSI AMERICAS, Schaumburg, IL (2006)
Disaster Recovery / Systems-Software: Created Disaster
Recovery Procedural Installation and Setup Guides,
templates/forms.
* COLE TAYLOR BANK, Rosemont, IL (2006)
Financial / Banking / Systems-Software: Wrote or revised
User Guides, Installation Guides, Troubleshooting Guide,
etc., for check image software used to scan and make
electronic bank deposits.
* EMC, Chicago, IL (2005-06)
Information Technology / Data Warehousing: Produced, edited
and formatted technical manuals, documents and reports,
including Data Profiling Assessment, Migration Projects,
Storage Array Management, Project Management Processes,
etc.; Developed standard templates for internal and
external use.
* IBM / CHICAGO PUBLIC SCHOOLS, Chicago, IL (2004-06)
Education / Infrastructure / Application Support /
Systems-Software: Compiled Operation Configuration and
Acceptance Test Results manuals; Revised IBM Chancery SMS
systems-software training modules and IBM Student
Information Management (SIM); Revised systems-software
Administrator manuals.
* IBBOTSON ASSOCIATES, Chicago, IL (2004)
Financial Industry / Systems-Software / Online Help:
Created manuals for Web-based asset allocation and
investment knowledge tools in a Web Services (XML) and FIX
Protocol environment; Revised and updated Online Help
system.
* PRINCE CASTLE, INC., Carol Stream, IL (2004)
Manufacturing / Commercial Foodservice Equipment:
Documented various foodservice equipment products and
procedures used by McDonalds, Burger King, Taco Bell,
Popeyes, Jack In The Box, etc.
* SEARS, Hoffman Estates, IL (2003, 1994-95)
Retail / Technical Infrastructure Outsourcing / RFP /
Systems-Software: Updated Request for Proposal for
technical infrastructure outsourcing; Participated in
implementation of customer traffic forecast system and
effectiveness-tracking system.
* RR DONNELLEY, Downers Grove, IL (2003, 2001, 1996-97)
Publishing / Enterprise Systems-Software: Documented
Windows Rollout processes and updated previous
documentation; Developed standard MS-Word, MS-Excel,
MS-PowerPoint and Lotus Notes templates for all technical
manuals, online documentation and intra-company
communication; Designed and developed Content Management
systems courseware, User and SysAdmin Manuals.
* SANKYO PHARMA, INC., Parsippany, NJ (2002-03)
Pharmaceuticals / Financial / Systems-Software / Web
Applications: Documented multiple Web applications
(Intranet) and online User procedures.
* SHEDD AQUARIUM, Chicago, IL (2002)
Disaster Recovery: Revised Disaster Recovery Assessment
and Plan document.
* PAX CLEARING CORP., (Chicago Board of Options Exchange),
Chicago, IL (2000-02)
Financial Trading Industry / Systems-Software: Documented
systems-software and financial floor trading/business
processes in FIX Protocol environment.
* MOTOROLA, Elk Grove Village, IL (2000)
Electronic Manufacturing / Systems-Software/ Web:
Documented SysAdmin Guides, User Guides and Information
Packages for the Manufacturing Cell Controller, a factory
automation tool used to monitor wireless production
processes and track utilization of GEM-compliant equipment.
* LUCENT TECHNOLOGIES (Bell Labs), Lisle, IL (2000)
Switching / Wireless / Hardware / Systems-Software:
Designed courseware for a high capacity broadband
traffic-processing platform that switches, processes and
interworks voice and data streams from a variety of network
interfaces via several protocols.
* WM. M. MERCER, Deerfield, IL (1999)
Intra/Inter/Extranet / Systems-Software / Disaster
Recovery: Documented all Web hardware, Web applications,
Web infrastructure/environment and network specifications
for Intranet, Internet & Extranet servers; Documented
processes for the Web Environment and Disaster Recovery,
including Citrix-Winframe, Hyperion, Novell, Sybase, UNIX,
MS-IIS, Change Management, moving from Development to
Production, Help Desk, virus scans, maintenance, backups,
switches, hubs, etc.
* ROCKWELL ELECTRONIC COMMERCE, Wood Dale, IL (1999)
Telephony / Client-Server / Systems-Software: Wrote User
Guide (installation & operation) for a Predictive Dialer
Call Center System; Revised CTI Administrative and
Maintenance manuals; Compiled/edited technical
specifications and channel materials for a Call Center
system.
* TETRA REX, Buffalo Grove, IL (1998-99)
Manufacturing / Mechanical / Industrial Food Packaging:
Wrote Operator, Installation and Maintenance manuals for
industrial gable-top food packaging machinery and
User-interface touch-screens.
* HEWITT ASSOCIATES / CITIBANK, Lincolnshire, IL (1998)
ERP / Systems-Software / Online Help: Wrote online
documentation system for Citibank PeopleSoft User Help
Desk.
* VIDEOJET SYSTEMS / RR DONNELLEY, Wood Dale, IL (1997-98)
Manufacturing (Industrial) / Publishing: Manager, Technical
Publications Dept. -- up to fourteen direct reports, both
full-timers and contractors; Wrote Operator and Service
Manuals for industrial/high-tech printers and Oracle
system.
* ANDREW CORP., Orland Park, IL (1995-96)
Manufacturing (Industrial) / ERP / Systems-Software:
Documented SAP R/3 procedures for Users in multiple
modules; Wrote and conducted stand-up SAP/Windows
Navigation training sessions for End Users classes.
--------------------------------------------------------------
Additional Career History
1991-1993
Details Channel Merchandising Services, Inc.
CENTRAL REGIONAL MANAGER
* Received "Employee of the Year" award, December 1992
* Hired, trained and managed 80+ direct reports in 18 states
for major computer-product vendors
* Consistently maintained highest regional percentages
throughout company history
* Trained newly-hired Regional Managers
* Wrote weekly company newsletter and client feedback reports
1988-1989
PTXI / Pritronix-Carterfone
NATIONAL ACCOUNT MANAGER and DIRECTOR: VIDEO OPERATIONS
(Held two positions simultaneously)
* Saved company over $1,000,000 in service contracts and
maintenance business
* Supervised 11 Regional Service Managers of national
computer service corporation
* Monitored accounts, national in scope, in a LAN/WAN
environment
* Represented corporation in the field to clients
* Directed corporate video production operations
1988
Senator Jay Wolfe for U.S. Senate Campaign
PRESS SECRETARY and MANAGER: CAMPAIGN HEADQUARTERS
(Held two positions simultaneously)
* Member of Governing Central Committee for U.S. Senate race
* Managed Campaign Headquarters, operations, staff and
volunteers
* Wrote press releases, speeches, financial appeals, official
correspondence
* Created and produced political ads for radio and print
media
* Helped win the 1988 statewide election primary
--------------------------------------------------------------
Software Experience
WINDOWS XP/2000/NT/Me/9X/3.X, MS-DOS, OS/2:
MS-Word, WordPerfect, Lotus Ami Pro, Adobe FrameMaker,
Interleaf, MS-Publisher, Lotus Notes, Adobe Acrobat, MS-Visio,
Pro/E Wildfire, MS-Excel, Lotus 1-2-3, Quattro Pro,
MS-PowerPoint, Lotus Freelance, MS-Paint, Adobe Illustrator,
CorelDRAW, MS-Help Workshop, RoboHelp, MS-SourceSafe,
MS-Project, etc.
MACINTOSH:
MS-Word, WordPerfect, Adobe FrameMaker, MacWrite, MS-Excel,
MS-PowerPoint, Adobe Illustrator, CorelDRAW, Claris MacDraw
Pro, Claris Persuasion, etc.
--------------------------------------------------------------
Education / Certification
* Certified: Master of Written English,
Brainbench.com
* Certified: Master of MS Word Fundamentals,
Brainbench.com
* Certified: Fast Track to Pro/ENGINEERING Wildfire 2.0,
PTC Precision Learning
* Certified: English Vocabulary,
Brainbench.com
* Degree: B.A. in Communications (3.8 GPA),
Columbia College, Chicago, Illinois
* Diploma: Technical Course,
Lane Technical High School, Chicago, Illinois
* License: 3rd Class Radio Broadcasting License
--------------------------------------------------------------
Awards
* "Superior Service" Award, Atherton Group Career Services,
Schaumburg, Illinois, June 2003
* "Contributor of the Month," CARA Corporation, Oak Brook,
Illinois, August 1996
* "Employee of the Year" Award, Details Channel Merchandising
Services, December 1992
--------------------------------------------------------------
Et Cetera
* Elected Dundee Township Precinct Committeeman -- since 2003
(Vice President, Parliamentarian)
* Chairman, Fox Valley Citizens -- 2006-2007
* Member, Citizens for Fiscal Reform -- 2004
* Chairman, Palatine Township Committee on Youth -- 3 yrs.
* Editor "Informed Christian Digest," a national
issues-oriented newsletter -- since 1996
* Wrote numerous publications for magazines, newspapers and
periodicals on local and national levels
* Wrote and published a "How-to" book (still sold by mail
order)
* Commercial Paste-up/Layout Artist: publications,
newsletters, posters, etc.
* Concert/Event Promoter in Chicago metropolitan area --
8 yrs.
* Licensed Counselor/Minister -- since 1990
* Church Music Director -- since 1980, Church Elder -- since
1982
* Youth Worker (Public Schools) / Church Youth Director --
since 1979
* Public Speaker/Singer-Guitarist; also Songwriter-Composer
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