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Ikeshia
US
5-10 yrs
No
Yes
Office Coordinator
Highly qualified professional offers superb decision-making skills, judgment, and outstanding initiative. Exceptional skill demonstrated when working under high pressure. Utilizes innovative techniques and solid management acumen. Extremely focused and motivated to achieve in a fast paced, demanding environment that promotes teamwork but can identify and resolve issues independently.
PERSONAL STRENGTHS
Enthusiastic and energetic during challenging assignments.
§ Demonstrated administrative, coordination, and managerial capabilities.
§ Exceptional ability to launch, and manage highly successful projects and ideas.
§ Versatility, adaptability and willingness to tackle new responsibilities.
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DITATION
Member – Houston Independent Automobile Dealers Association (HIADA)
Member – Texas Independent Automobile Dealers Association (TIADA)
Bonded Notary
PERSONAL STRENGTHS
Enthusiastic and energetic during challenging assignments.
§ Demonstrated administrative, coordination, and managerial capabilities.
§ Exceptional ability to launch, and manage highly successful projects and ideas.
§ Versatility, adaptability and willingness to tackle new responsibilities.
EMPLOYMENT HISTORY
OFFICE/AUCTION COORDINATOR Houston Can Academy/Cars for Kids 2000–2004
Successfully contributed expertise through the provision of administrative and staff support to the organization
Provided superior leadership, direction, training and supervision for several office employees
Accurately processed titles of vehicles donated by a broad spectrum of diverse individuals
Ensured each donor received appropriate tax filing documentation; responded to inquiries regarding donations
Coordinated the weekly auction of donated vehicles by verifying proper titling in support of smooth sales process
Skillfully managed, maintained, and ordered supplies for the office as necessary
Effectively carried out a sizeable volume of filing, AP/AR, cash handling of large amounts, and bank deposits
Projected a positive, professional image that reflected well on the overall organization.
CLIENT SERVICE COORDINATOR H & R Block 1998–2000
Dynamically and successfully interacted with customers; responded to inquiries, handled/resolved complaints
Positioned company for progressive success as key liaison between customers and the tax professional team
Maintained follow-up on various customer accounts resulting in higher customer loyalty and satisfaction levels
Demonstrated exemplary abilities in assisting the tax team in resolving issues with difficult customers
Kept customers apprised of the estimated time of arrival of their refunds from the IRS and/or state tax agencies
Canceled and reissued refund checks, ordered supplies, and updated client personal data for tax preparers
Answered telephones, placed calls, scheduled appointments/meetings, and effectively organized office
Enjoyed an excellent rapport with others by building and maintaining strong interpersonal working relationships
RECEPTIONIST The Vision Source 1995–1998
Delivered exceptional service to patients and vendors alike; greeted and routed them to appropriate staff
Skillfully operated multi-line telephone console; screened and transferred calls; took accurate messages
Reviewed, evaluated, and verified patients’ insurance eligibility; researched and resolved issues
Maintained order and cleanliness of reception area; performed heavy filing tasks and general office duties
Closely collaborated with the office manager in processing all AP/AR; accepted and receipted payments received
Ensured customer service and satisfaction were given the utmost priority at all times
EXCEPTIONAL REFERENCES AVAILABLE UPON REQUEST
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