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Lisa
US-Pennsylvania-Pittsburgh
Account Executive
To work for a reputable company who will profit from my extensive sales / recruiting background as well as my proven people skills, strong work ethic, attention to detail, and integrity.
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2005 to 2008
Account Executive 1999 to 2005
PennTelecom, Inc. Cranberry Township, PA
• Direct sales and business development functions, including new product rollouts, key account management, customer relationship development and support, contract negotiations, and order fulfillment.
• Formulated and presented customer network solutions, which resulted in the highest customer satisfaction survey results company-wide.
• Presented, proposed, negotiated and closed new sales utilizing consultative sales approach.
• Provided accurate and detailed sales forecast of identified and proposed opportunities ensuring sales quota attainment.
• Teamed with technical, engineering, customer service, and related support staff to ensure end-to-end customer sales and satisfaction; driving new revenue growth from satisfied customers.
• Partnered with customers through strategic and consultative sales approach to understand their business needs, issues, strategies, and priorities to deliver a value-adding business solution.
• Reason for leaving: Moved from area.
Corporate Sales Trainer / Recruiter 1994 to 1996
C-TEC, Inc. [Commonwealth Long Distance] Pittsburgh, PA [Branch Office]
• Executed the recruitment and placement, and training of the forty person
Call Center and the new hire Account Executives. \
• Acted as a change agent to support and train specific corporate sales objectives within the sales department.
• Developed and implemented Orientation for incoming new hires, as well as supplemental Telephony and Sales Training courses for Account Executives and Call Center personnel.
• Responsible for maintaining all recruiting and training records and test results while communicating pertinent information to the Corporate Sales Department [Dallas, PA], on a timely basis.
• Reason for leaving: Branch Closed. Company purchased by Frontier Communications.
Office Manager / Human Resources 1991 to 1993
Jacob Ash Company, Inc. Pittsburgh, PA
• Selection, testing, and placement of prospective employees. Assisted with roster change
• Responsible for the orientation and evaluation processes of the office staff.
• Developed and implemented job flowcharts, personnel evaluations, job satisfaction
surveys, employment testing, production reports, and the "Jacob Ash Employee
Handbook.”
• Reason for leaving: Paid Internship completed.
Commercial Account Executive 1984 to 1989
MCI Communications, Inc Pittsburgh, PA
• Promoted from Inside Commercial Account Representative to a Senior Commercial
Account Manager within the first ten months of employment.
• Assisted management with the training of Basic Telephony and product knowledge to the newly employed Inside Commercial Account Representatives.
• Elevated to Commercial Account Executive to independently develop customer recognition, product rollout, and corporate sales profits within Erie, Warren, Clearfield, Venango, and Crawford counties.
• Analyzed business customer needs; created and distributed collateral sales material to business prospects; and developed product and service solutions while successfully completing the sales cycle.
• Received Sales Awards: Branch, Regional, and Divisionally.
• Reason for leaving: Moved from Erie Territory.
Inside Sales Supervisor 1981 to 1984
Jacob Ash Company, Inc Pittsburgh, PA
• Responsible for the recruiting, training, evaluation, and subsequent success of the
Inside Sales Department
• Individual and call center sales quota met on a consistent basis
• Reason for leaving: MCI Communications.
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EDUCATION
M.S., Human Resource Development
La Roche College, Pittsburgh, PA Emphasis: Training and Development
B.A., English
University of Iowa, Iowa City, IA Emphasis: English
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