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Business Development Operations & Client Relationship Manager Resume
T
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10+ yrs
Yes
Yes
General Manager
SEEKING:
Pre-Sales or Post-Sales Engineer
or
Corporate Trainer
MISSION STATEMENT
By leveraging my grasp of technical knowledge along with my strengths in social skills and entrepreneurial spirit, I intend to:
► Develop my technical employer's business by selling to customers or by supporting sales staff (pre-sales or post-sales engineer; or trainer);
► Increase that employer's business to the point that spin-off is a reasonable course;
► Develop lasting relationships among customers and colleagues; and
► Invest in the development of employees to carry the business forward.
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ifferent company cultures.
► Pays attention to detail while maintaining the larger, strategic view.
ACCOMPLISHMENTS
► Awarded teaching contract (Northern Illinois University) for college boards prep test.
► Awarded training contracts from collective bargaining units associated with AT&T and Lucent Technologies.
► Awarded “Sales Representative of the Year,” “Sales Manager of the Year,” by exceeding goals by 130% and by developing and maintaining the
best relationships among customers, staffers, managers, and officers.
► Commercialized an intellectual property owned by an Illinois firm by introducing it to Dept of Defense (Army, Navy, US Marine Corps, SOCOM.)
► Having no experience, landed GSA and Defense contracts, ultimately leading to $800,000 in federal income for client in 2006.
► Closed a stalled multi-year, $200,000+ infrastructure project with Disparate stakeholders (engineering, finance, administration, collective bargaining, IT, and State Police on time and within budget.
► In a multi-year sales management project, developed and motivated winning sales and service teams, showing by example, reinforcing successful interpersonal techniques.
► In a one year marketing project, reached 130% of goal by developing national model of telemarketing campaign.
PROFESSIONAL EXPERIENCE
► General Manager, Thomas Technology Management 2000 - 2008.
Industries Served: Federal and Defense (GSA, DOD, SOCOM, USMC);
University; Corporate Education; Consumer Retail.
► Network Manager, ISTHA, Downers Grove, IL, 1998-2000.
Industry Served: Local and State Government.
► Commercialization Executive, Lockheed-Martin Idaho Technologies,
1996-1997.
L-M was the prime contractor to the DOE\'s Idaho National Engineering Laboratory.
B2B Industries Served: Biotechnology, Chemicals, Chemical Engineering, Optics.
Special activity required close collaboration with Department of State, Federal Bureau of Investigation, Department of Energy, Department of Commerce.
► Field Application Specialist - Spectroscopy, Varian Associates, Wood Dale, IL, Palo Alto, CA, and Melbourne, VC, Australia.
B2B Industries Served: University research, Government research, Corporate R&D (chemicals, pharmaceuticals, drug discovery, biotech, diagnostics, and optics)(immunology, molecular biology, biochemistry, cardiology), Environmental monitoring and clean-up.
► Sales and Marketing Executive, Pafra BioPreservation, Skokie, IL, and Cambridge, UK. 1991 - 1993.
B2B Industries served: Corporate R&D (drug discovery, process development, food, chemicals).
► Sales Manager, Pharmacia Biotechnology, Piscataway, NJ, and Uppsala, Sweden. 1980 - 1990.
B2B Industries Served: Corporate R&D (drug discovery, pharmaceuticals, diagnostics, chemicals), University (immunology, molecular biology, biochemistry, chemistry, cardiology), Government.
► Program Manager, US Army Medical R&D Command, Ft. Detrick, MD.
Satisfied military obligation. Projects included biochemistry, medical, engineering, packaging, controlled substance.
EDUCATION
University of Arizona, MS, Biochemistry
Loyola University, BS, Biology
ACCREDITATIONS AND DEVELOPMENT
► Commercializing Intellectual Property, Mohawk Research, Bethesda, MD
► Negotiations in Difficult Situations, Univ. of Utah School of Law
► Web Design and Development, Depaul University
► LAN/WAN Operations and Management, DePaul University
► Six Sigma Green Belt, Northern Illinois University
► Project Management, Northern Illinois University
► Supply Chain Management, University of Illinois
► Illinois Type 39 Teaching Certificate
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