CUSTOMER SERVICE Resumes in Kenya: Lucy

Name:

Lucy

Location:

Kenya

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

CUSTOMER SERVICE

Personal Website:

Objective:

To work in a fast, busy growing and competitive environment that provides opportunities for growth.

Resume Text:

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updating the databank for direct sales.
Customer service.
Attending to customers and handle their queries.
Presenting quotations which are prepared by Underwriting department to direct client.
Visiting direct clients when required.
Ensuring that daily activity reports are maintained and reviewed at the end of the day.
Any other duty that may be allocated from time to time.

January 2006 – September 2007 - SHARP ELECTRONICS
TECHNOLOGY LTD

Secretary – Sales Department

Responsibilities includes:
Typing mails and correspondences.
Receiving sales calls and directing them appropriately.
Responding to customer’s enquiries and complaints.
Preparing quotations, proposals and tender documents.
Maintaining the Sales Manager’s diary and booking appointments.
Arranging internal and external meetings and taking minutes.
Maintaining list of clients names, addresses and their telephone numbers and updating it frequently.
Making travel arrangements for the Sales manager and other staff.
Managing petty cash for minor expenditures and preparing a monthly petty cash report.
Assisting sales team in making telephone calls and sending out faxes.
Arranging meetings with customers in their premises to give demonstrations on respective products; i.e. scanners, projectors and photocopiers.
Advertising to target new customers by distributing pamphlets, sending emails and office visits.
Setting up stands in telecommunication and computer parts and accessories in exhibitions and actively participating in attempt to acquire new customers.
Sale of equipments for short term loan/hire/lease, to meet seasonal and periodic demand for customers. e.g. Hire of equipment to set up a temporary office.
Advertising through banners to capture eye of any would be customers in social gatherings. e.g in golf tournaments.

July 2005 – November 2005 - KENYA PIPELINE COMPANY LTD

Attached to the Administration Department, Corporate Communications section on Industrial attachment.

Duties performed includes:

Updating and maintaining company’s mailing list.
Maintaining notice boards and suggestion boxes.
Arranging photography sessions for KPC’s CSR activities and distributing photos to media houses.
Co-ordinating company events and functions including commissioning of key KPC projects and celebration events.
Co-ordinating local and international travel arrangements for KPC Board and staff.
Arranging meetings both internal and external and taking minutes in the meetings.
Media liaison which entailed sending press releases, accompanying journalists to KPC project sites and maintaing a rapport with reporters/editors and updating management on any mention of KPC in the media.

1997 – 2003 - L & G SECRETARIAL SERVICES

Secretary / Receptionist

Duties preformed includes:
Receiving visitors and directing them.
Attending to all incoming telephone calls.
Assisting staff in making telephone calls and sending out faxes
Recording messages for staff while away.
Typing mails and correspondences.
Maintaining all appointment’s diary
Managing petty cash for minor expenditures
Preparing a monthly petty cash report.
Any other duty assigned.
EDUCATION

2004 – 2005 - Air Travel & Related Studies Centre

Diploma in Public Relations covering Advertising, Marketing and Customer Service
Certificate in Computer Applications; Windows, Ms Word, Ms Excel, Ms Access, Ms Powerpoint.

1995 – 1996 - Queensway Secretarial College

Full Secretarial Course with certificates in:
Shorthand Theory and Speeds (80 wpm)
Typewriting (Intermediate Level)
Office Procedures (Level 2)
English for Business Communication (Level 1)
English for Speakers of other languages (Higher Intermediate)

1991 – 1994 - Tumutumu Girls High School
Attained Grade ‘C’ plain in KCSE

1982 – 1990 - Guara Primary School
Kenya Certificate of Primary Education

Interests

Movies, Charity walks, Reading and Travelling.
REFEREES

1. Mr. Oscar Mudimo
Sales Manager
Sharp Electronics Technology Ltd.,
Tel: 0724253260
Nairobi

2. Ms. Sylvia Mwichuli
Communications Coordinator, Africa
UN Millenium Campaign
Tel: 0729467196/ 4453440
Nairobi
3. Ms. Rose Nderitu
Marketing Officer
Kenyan Alliance Insurance Co. Ltd
Tel: 253900/ 241626
Nairobi