TSA Resumes in India: chirag

Name:

chirag

Location:

India

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

TSA

Personal Website:

Objective:

To work for a company that offers professional development and growth potential and to further add to my experience and to benefit the employer and advance my career.

Resume Text:

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to my experience and to benefit the employer and advance my career.

Corporate Exposure:
LBi India (Vizualize Technologies) Mumbai Working since October 2007
Designation: Software Technical Support Associate
Roles & Responsibilities:
 Working as Software Technical Support Associate
 Interact with customer to provide support for the Teacher’s Toolbox software
 Handling customer queries and providing support to customer via E-mail’s and Calls.
Additional Activities with in the company:
• Worked as a Content Editing Developer for various clients website.
• Inter-Department presentation for focus-oriented business within the organization
• Handling a team to support on critical issues.
• Providing training and support to the new employees in the process.
• Working closely with Cross Functional team
• Attending Active and on-going training programme
WNS Global Service, Mumbai June 2007 to October 2007
Designation: Senior Customer Service Associate (UK Process)
Roles & Responsibilities:
 Working with International clients
 Handling customer queries and providing support to customer via Email and Correspondence.
 Worked on Siebel and SAP applications.
Sutherland Global Services Pvt. Ltd May 2006 to Jan 2007
Designation: Technical Support Executive.
Roles & Responsibilities:
 Handling the U.S Internet Service Provider process.
 Handling Voice support
 Chat support( Online Chat support )
 Web support ( Online Email support )
 Help customer to launch the products by suggesting them the appropriate launch pads.
 Responsible for achieving monthly targets.
 Handling team of project supervisors.

HeroMindmine: (A division of Hero Corporate Service Limited) Sep 2004 to Nov 2005
Designation: HR &Admin:
As a part of HR:
 Recruitment Analysis like screening of resumes, Understanding the requirements from organization.
 Work on databank and portals to retrieve best profiles for the requirements.
 Understanding requirements from client by attending meetings, discussions etc.
 Developed and implemented Retention policies that helped retaining our clients with the organization.
 External correspondence with Vendors etc.
 Maintaining & updating auditable / Personal files.
As a part of Admin:
 Heading a team of 25 support professionals through various stages of troubleshooting and online support to meet the challenging business requirements.
 Employee Satisfaction Surveys.
 Involved into Developing and implementing Retention policies that helped retaining our clients. (Team work).
 Handling affiliates and assisted them by solving their day-to-day difficulties.
 Worked as a problem solver for the affiliates by solving their matters for their Payment related issues & other financial concerns.
 External correspondence with Vendors etc.
 Conference Room Bookings, Transport arrangement, Hotels / Air Tickets / other mode of travel Bookings. Food arrangement for Client Visits as per agenda.
Achievements so far:
 Smoothly handled massive outsourcing activities for the clients. Conceived & helped the support team developing contacts and generating senior level requirements.
 Appreciated by the client for the quality work and for maintaining good relationship with their HR team and also appreciated by in-house seniors for the good work done.
Professional Qualification:
Bachelor of Engineering in Computer’s from HI-Tech engineering college, Pune with First Class Distinction in 2004.
Computer Literacy:
Well versed in MS-Windows, MS-Office & MS Excel, C-Programming, PHP.
Extra Curricular Activities:
 Represented college and school cricket team.
 Collected funds for Blind Association.
Hobbies & Interest:
 Listening to Soft Instrumental Music.
 Surfing Internet.
 Sketching cartoons.
 Modeling/ Voice over/Dubbing
Personal Details:
 Date of Birth : 19 August 1981
 Linguistic Proficiency : English, Hindi, Marathi, Gujrathi
 Marital Status: Married
 Passport : Yes