Support Analyst Resumes in India: hetal

Support Analyst Resume

Contact Candidate

Name:

hetal

Location:

India

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Support Analyst

Personal Website:

Objective:

Want to excel in IT field

Resume Text:

Let us help you find a job, submit your resume now.

Or visit our education page to learn about getting your degree online

.....Begin Resume Preview.....

Institute Certification on
Oracle India PVT LTD Oracle Certified Associate

Technical Skills

Operating Systems Windows 9x/2000/XP, Unix
Database Oracle 8i/9i, SQL Server, MS Access
Tools/Packages ADC SingleView (Version 4.02) Convergent Billing System, Deploy Recruiting & Hiring, Oracle Forms & Reports 6i, SQL Loader, Secure Shell
Skills SQL, PLSQL, Forms & Reports

Professional Experiences

Project ADC (Single View Billing)
Customer Reliance Communications
Period Nov-2005 to April 2007
Technologies Singleview 6, Oracle 9i, SQL, PLSQL, Unix
Description SingleView Convergent Billing has been designed specifically for new generation customer care and billing environments to increase competitive advantage by making it easier to design, deliver and bill the products and services as customers want. It provides modules for billing, mediation, rating, discounting, and invoice generation.
SingleView Convergent Billing is based on industry standard architecture, relational database technology and interfaces, to ensure portability across operating platforms.

Role Team Member
Responsibilities  To write SQL & PLSQL scripts for MIS reporting.
 Maintenance & code review of project developed in SQL, PLSQL, Oracle 9i and making the necessary customizations at the back-end level as per the requirement of the business.
 Experience in design, development and maintenance of Oracle 9i database objects, including effective use of stored procedures and tools like SQL*Plus & Toad.
 Handling various configurations that include Customer, Product, Service and Tariff configuration on to the Billing System.
 Applying changes in form of MACD and Charge Deviation from revenue assurance.
 Handling all Billing activities from Pre-Billing Checks to Invoice generation and then applying Post-Billing Checks.
 Resolutions of billing failure for one or more customer and re applying billing by taking appropriate actions

Project Title Deploy Recruiting & Hiring application
Clients BMO, BP, Marriot. Prudential, Pepsi Co., Cap Gemini
Period April 2007 to Jan 2008
Description Deploy is basically a comprehensive web-based strategic workforce management system that streamlines and automates all phases of our client’s recruiting, hiring, and retention processes. It is a multi-client process/project, which currently supports versions 5.6, Deploy Solutions™ split the application into three workflow areas.
i) Recruiting and Hiring (R&H),
ii) Career Website (CWS)
iii) Career Portal (CP)
Role Team Member
Responsibilities  Development (SQL & PLSQL scripts)
 Maintenance
 Enhancement Calls to Deploy Solutions™
 Adhoc Reporting
 Operations Support
 Daily and weekly support activities.
(i) Ensure that the application is up and running
(ii) Resolve Siebel service requests as per the SLA
(iii) Generate reports for client and internal use (as required)
(iv) Analyze problems reported by users, BAs etc.
(v) Urgent bug fixes and failure resolution
(vi) Monitor batch processes and mailboxes

Training / Continuing Education Summary

Program or Course Coverage
Oracle 9i Application Developer SQL, PLSQL, Forms & Reports 6i
SingleView Introduction on SingleView 7

Personal Details

Date of Birth 24-06-1982
Nationality Indian
Marital Status Married
Mailing Address 7 Anupam Prabha C.H.S,
Amarsi Road, Near New Era,
Malad (West),
Mumbai 400064, State: Maharashtra, India
Email mehta_hetal@rediffmail.com,hetal2482@gmail.com

Passport Details

Name as on passport Relationship Passport Number Date of Issue Expiry Date Place of Issue
Hetal Mehta Self F8932943 29-Jun-2006 28-Jun-2016 Mumbai, India

A job posting is required to veiw full resumes.
Click here to post a job now.

WOMENSRESUMELIST

A Comprehensive Database of Unmatched Talent