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Joyce
US-Georgia
Special Projects Administrator
To provide health and human service organizations with quality improvement deliverables in all aspects of administration and management related to regulatory compliance.
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Quality Management and Special Projects Administrator. Full-time salaried and part-time consultant: Supervised 10 employees: Professional, paraprofessional and support staff
Research and Outcomes; Client Information, Case Reviews; Policies and Procedures Management; Risk Management; Strategic Planning; Agency Resource/Programs Development; Total Quality Management (TQM) Implementation; oversight of Contract/Grant compliance, Licensures and Certifications compliance; and Re-accreditation and accreditation compliance; Departmental Budget Management; and Agency-wide Training Program.
• Coordinated the Agency’s re-accreditation for 2002 and 2006 (which resulted in 100% compliance to accreditation standards)
• Served as Interim Executive Director to facilitate a formal partnership/affiliation with a Transitional Housing Program which resulted in over $65,000.00 reduction of operating expenses for that program during the first 3 months of leadership.
• Wrote professional training curriculum that included basic, core and advanced competencies which resulted in the establishment of a training program that addressed new employee orientation, management and supervision, clinical, case management, and support staff professional competencies.
• Designed, developed, and implemented: databases for organizational strategic planning; personnel evaluation systems; the organizational policies and procedures manual; program specific procedural manuals; the Risk Management system; Client information management procedures, reporting systems, forms and the client record (content and structure)- reduced forms from over 1600 to under 300.
• Provided technical assistance for the CEO and Board of Directors regarding strategic planning; and the Department of Children, Youth and Families (DCYF) in the development of its Program Improvement Plan in response to the U.S. Department of Health and Human Service, Children and Family Service Review (CFSR).
• Provided program evaluations and consultation for the re-accreditation of Saint Mary’s Home for Children, Tides Family Services and Home-based Therapeutic Services (HBTS) certification for John Hope Settlement House.
• Created and implemented Family Service of Rhode Island’s Community Emergency Response team which resulted in successful liaisons with the American Red Cross, local and state FEMA organizations; the creation of Agency’s Trauma Center; Affiliations and partnerships with Yale University, the RI DCYF Child Protection Services, and the Providence Police Department’s Child Development/Community Policing Program.
Juvenile Corrections Division of the RI Departmentment of Children, Youthh, and Families
June 2003 – June 2005
Contracted Consultant
Policy coordination and accreditation: Wrote policy and procedure manual and staff training curriculum. Provided technical assistance for accreditation from the National Correctional Education Association (NCEA). This resulted in the program’s accreditation for the first time in its history (and compliance to a Federal court order and the American Correctional Association standards).
Family Service of Greater
Fall River, Massachusetts January 1997- October 2000
Vice President of Quality Management (promoted from Administrator of Systems Improvement) Full-time salaried Managed up to 100 employees: Professional, paraprofessional and support staff.
Responsible for the management and administration of: Policies and procedures; Case reviews; Strategic Planning; Total Quality Management (TQM); Accreditation and compliance; Program budget; Agency training program; Transportation and fleet management; Human Resource Department; Buildings and Grounds; MIS; and Children and Youth Services Program:
•Developed and implemented Agency-wide Quality Improvement System; and created a Human Resource Department
•Created and implemented Agency-wide professional development training curriculum
•Initiated and implemented data-based strategic planning system
•Administrator for state contracted licensed social services therapeutic child care program; supervised 70-100 child care and social work staff to provide care and transportation for up 300 children in 9 locations. Increased programs and operational budget from $500,000. to 1.2 million in one year.
•Coordinated successful re-accreditation in 2000 which resulted in 100% Compliance at the end of the on-site review
Newport County Mental Health Center
Newport, Rhode Island October 1994 - December 1997
Senior Case Manager (promoted from Case Manager) Full-time salaried, supervised 8 professional employees
Case Manager (Intensive Case Management Program): Provided community based social services support for a caseload of 30 chronically mentally ill clients (ages 18-65). Developed clinical treatment plans; wrote clinical notes; negotiated, collaborated medical, legal, and human service resources; provided crisis intervention services to support client care and minimize hospitalizations. Resulted in 100% compliance to required service hours and documentation (assessments, treatment plans and progress notes).
Senior Case Manager: Supervised 8 Social Workers (Case Managers) with a program case load of 150 clients in the Intensive Case Management Program. Recognized for the team’s first time 100% compliance to required service hours and documentation.
David L. Carrasco Job Corps Center El Paso,
Texas February 1993 - June 1994
Instructor Full-time salaried, directly supervised approximately 75 students per day (during five- 45 minute classes with 15 student capacity each class). Instructed courses in Basic Math, Social Studies, Science, Literature, and Writing Skills for GED students; and college prep classes for 5-10 students who completed GED studies: Created Academic Achievement club which resulted in team selection for and competition in statewide annual academic excellence event. team placed second in Dallas, Texas; Named Teacher of the Year by student vote; Assisted over 200 students in obtaining their General Education Diplomas in one year.
Noncommissioned Officer United States Army (active Duty ARNG)
Active Duty and Reservist United States Air Force (Honorably discharged)
CIVILIAN EDUCATION
Education/Counseling, Providence College, Providence, Rhode Island, M.Ed.
Public Administration, Avila College, Kansas City, Missouri, B.A.
MILITARY EDUCATION (Relevant)
US Army Sergeants Major Academy graduate; Advanced Non-Commissioned Officer’s training graduate,
Advanced Personnel Management graduate; Total Quality Management Training (TQM); Effective Communications Training (written and verbal); Organizational and Logistical Management Training; and Leadership Seminars and Small Group Facilitator Courses.
ADDITIONAL TRAINING and AFFILIATIONS
Advanced Computer training; former member of and current consultant: Board of Directors of Lucy’s Hearth (RI); former Coordinator Emergency Response Team; Yale University Child Studies Center; Case Management Certification (RI Department of Mental Health and Retardation); Numerous management/administrative training seminars and workshops; and current member (Peer Reviewer/Evaluator) -The National Council on Accreditation for Children and Family Services (COA), NY, NY.
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