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biomedical instrumentation Resume
LEGAL PROCESSING SPECIALIST Resume
Tungasri
India
Finance and accounts
To work with amd in a good workin environment and acheive excellence in proffesional and personal growth.
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siness Administration, 2002 – 2004 Maharishi Institute Of Management, Bangalore Finance & Marketing First Class with distinction
Bachelor Of Business, 1999 – 2002 Management. University Of Madras General First Class
Assignments
The details of the various assignments that I have handled are listed here, in chronological order.
Project Market research on Coffee Shops
Organisation Mareech Advertising Agency
Period Feb 2003 – Apr 2003
Description This is a feasibility analysis of new coffee shops versus the existing coffee chains
Role Research and analysis
Responsibility Collate data from various coffee shops like café coffee day and barista; Create a comparative analysis of their brand value and financial feasibility.
Project Trend Analysis of paper buyers
Organisation Treveni Tissues ITC Ltd
Period May 2002 – Jul 2002
Description This was a trend analysis for paper buyers in and around Calcutta
Role Trend study
Responsibilities Trend analysis of the type of paper consumption (both price and type) from the major paper dealers.
Role and Responsibilities
Title / Description
Meeting and exceeding of quality targets
Handling escalations on variance issues.(Price /Quantity)
Handling credit disputes.
Handling conference call with client
Handling escalations on invoice processing and indexing issues.
Training and mentoring the new recruits
Handling escalations on contra payments.
Checking on pre legal and legal notices and resolving the issues
Point of contact for the client
Managing a team of reconcilers
Handling official mail between the client , its vendors and the company
Generating reports for the team, sending them to the site.
Handling overdue invoices
Reporting issues and develo-pment suggestions.
Handling call with site and vendors in case of problems.
Handling escalations for Accounts Payable Department.
Dealing with Client queries.
Work Profile at IBM - Senior Analyst Finance & Accounts – Client Relations
• Handling Client queries regarding payments
• Generating SLA Reports and escalation on work progress
• Billing functions
• Handling Legal Notices
• Calculation and Payments of Penalties if SLA is not met
• Weekly reporting and conference call discussions with Client
• Handling contra payment issues
• Handling unallocated cash
• All official mail communication handling between IBM India and Client
• New Vendor Management
• Root Cause Analysis and discussions with Client
Work Profile at HSBC – Executive – Customer Relations
• Performing annual analysis of Escrow Account, Taxes and Insurance
• Customer Handling
• Credit Analysis
• Mortgage Estimation
• Cross selling
• EMI evaluation along with Amortization schedules generation
• Property Documents Validation
• Training and Mentoring new employees
Achievements
Title / Description
Super Star December 2004(HSBC)-Over all best performance in the team
Quality Star September 2004(HSBC)- Exceeding Quality Targets
Quality Star November 2004(HSBC)- Exceeding Quality Targets
Extra miler award for creating library for the entire mortgage department
Quality Star October 2005(HSBC)- Exceeding Quality Targets
Quality Star June 2006(HSBC)- Exceeding Quality Targets
Quality Excellence Award First Quarter 2006(HSBC)- Exceeding Quality targets throughout the first quarter and constantly maintaining better performance than Business area
Torch Bearer Award for third Quarter (IBM) - Stream lining the system of New Supplier addition and developing a process to keep the queue at zero level.
Personal Details
Date of Birth 13-08-1981
Nationality Indian
Sex Female
Marital Status Married
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