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Client Relationship Manager Resume
Anisha
India-Andra Pradesh-Hyderabad
Human Resource and Franchisee Operations Manager
In quest to manage the work with competency and commitment in the area of Human Resources and Administration & Personal and Training with an organisation of status.
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for Distance Learning 70%
(Currently Pursuing)
2001 -2005 Engineering – Computer Science Mody College of Engineering and Technology, Lakshmangarh, Rajasthan 76%
(Engineering Honours)
2000 Intermediate – Science (Maths-Biology) CBSE – K.V.4, Army Cantt , Jaipur (Rajasthan) 68%
1998 Matriculation (Science – Maths) CBSE – K.V.Itarana, Army Cantt, Alwar (Rajasthan) 84%
SUMMARY OF SKILLS & EXPERIENCE
• Skills in Manpower Management, Recruitment, Training and carrying out Appraisals.
• Trained new staff in administration and management.
• Payroll Management and Event Management.
• Acted as an Operational Manager and coordinator for High profile foreign Guests.
• Extensive and good experience in General Administration & Personal Management.
• Possess strong skills in project planning and management with experience of overseeing end – to – end implementation of operational projects.
• Entrusted with handling confidential documents and information.
• Hands on exposure of Facility Planning and Assets Management.
• An effective Communicator and Team Leader.
• Dealing with conflict and stress related situations and providing remedial measures.
• Able to coordinate and direct all phases of project based efforts while managing, motivating and leading project teams.
• Expertly directs resources, technology, expenses and Capable of handling independent responsibility with maturity.
• Have shown excellent results in grievances handling and team binding
• Establishment of communication grid to monitor crisis.
• Established liaison with local civilian to generate work force.
• Single point responsibility and accountability for achieving goals and objectives of a multidisciplinary organization. Frequent interaction and coordinator with Centre/State level functionaries
PROFFESSIONAL EXPERIENCE (3 Years)
1. Organisation: Orbit IT Consulting (P) Ltd.( July 2007 to Dec2007), Hyderabad, A.P.
ORBIT™, a professionally managed multi-million group, with a clear objective to create a significant presence in bringing a high-profile corporate culture, is a center for excellence in emerging technologies. ORBIT™, is backed by an active group of companies busy in fair businesses, built on 50years of Trust in IT, Pharmaceuticals, Textile Chemicals, Disposable Utensils, Pilfer Proof Caps, Pre Form, Pet Bottle manufacturing and distributing houses dealing with more than 150 multi-national Companies. ORBIT™ is a truly international company in the synergy of distinct business activities such as Training, Consulting, Business Partnerships and other allied corporate services. Orbit is having its IT company for developing software for pharma industry as well good multimedia projects for international customers by the name of PharmaRP, Its owm Manufacturing factory of medicines and distributing channel throughout India, Its training centres in IT by the name of Orbit IT, in Multimedia by the name of Opel- multimedia, Call centre training by the name of Globuzz and Air Hostess and Cabin Crew training by the name of ARK. For all of these ORBITTM have 9 franchisees throughout Hyderabad till now and many more throughout India. Now the next project undergoing is to make an online website for students to give assignments and exams. Orbit is a big company to provide a vide platform to learn, implement and grow.
Designation: Human Resource and Franchisee Operations Manager
Salary Structure : Package of 5.4 Lac and Bonus plus extra facilities of phone bill and commuting.
Job Role: With the entire job roles of HR as in Amanbagh (previous company) mentioned below, have done all the setups of rules and regulations, policy making. Has made the Employee Hand Book for the Staff and Corporate Brochure.
• Conducted various training programs for the staff like to work in a team, to deal with customers, handle telephonic enquiries and counselling of the students.
• Was an active member of the sales team in making plans, projections and handled franchisee enquiries on the Deputy. General Manager level when he was on outdoor sales trips.
• With the HR role , it was a great leaning platform in terms of Franchisee operations and Sales plans.
** (Jan 2008 – June 2008) – Situated in Banglore with Husband for his YO course and took a break to complete pending exams of my MBA.
• Even in this break, worked on few projects with Chairman, for Orbit IT Consulting (P) Ltd.
• Hummaa.com , Banglore – It is a musical website, a company opened by the team from Yahoo.com. It is somewhat similar to google and Yahoo.com. From this website people can listen music in more than 16 languages, can download music, movies. As it is a new company so woked with the director of the company and together implemented lots of marketing ideas and administration and HR setup in the company and still working on that. And the result of this is day by day increasing congestion of the website. Again after the hotel industry, the IT and Franchisee industry this Humma.com was again a great exposure and whatever ideas I have implemented was greatly appreciated by the team.
2. Organisation: Amanbagh Resorts ( Aug. 2005 to June 2007), Dausa,Jaipur, Rajasthan
Amanbagh Resorts - a five star heritage property and an International chain of 17 Amanresorts located in various countries of the world including Thailand, Philippines, Indonesia, Cambodia, Bhutan, Sri Lanka, French Polynesia, France, United States, Morocco and India. Amanbagh (aman – peace & bagh – garden) – peaceful garden is located at the golden triangle of Delhi – Agra – Jaipur. Amanbagh provides a tranquil experience of the rich heritage of Rajasthan’s dramatic frontier region by organising various trekking, Cow dust tours of villages, Jungle Safaris, visit to historical places as well as excursions and experience dinners and picnic lunches in the valley of Rajasthan. Aman properties have a unique philosophy to deal their guests. Guests are made to feel like family and are provided with magic services with warmth and love. It is really a unique and peaceful property.
Designation: Assistant Manager Human Resources and Personal &Training
Salary Structure: Package of 4.2 Lac and Extra Facilities (Accommodation, Mess, Phone, commuting etc.)
On Shore Training: Have done 15 days HR training in one of the aman property – “Amanpuri, Phuket, Thailand”. It was a great exposure in terms to work with the HR team of other country and to analyse that how their system works.
Human resources:
Recruitment Pre training, selection and recruitment of middle step personals. Selection based on stringent set policies and procedures.
Training and Education Imparting technical and operational knowledge, supervising training to personals at all levels. Setting exercises for evaluation and promotion. Fostering organizational growth through motivation and harmony. Organising Team building exercises, grooming classes, English classes, Aman orientation classes.
Manpower Manpower planning, coordination for employment, enforcing discipline, appraisal, managing conflicts and providing redress. Stress and strategic management.
Payroll & Appraisal Management Planning personal payroll and appraisal management. Conflict resolution and compromises
Administration Documentation of all personals through computer aided technology, giving recognition to personals for attainment of objective, Monitoring of all resources and its usage, Passing of objective oriented briefs, Handling confidential documents and information.
Event Management Have planned and organised various big events in the company like annual staff party, grand opening party, and monthly employee of the month, various musical nights and dance competitions for the staff as team motivating exercise.
3. Organisation: TCS (Tata Consultancy Services) SEEPZ, Mumbai (2.5 Months June 2004 to Aug 2004)
Designation: “Software Project Trainee” Salary Structure: Stipend of Rs. 14,000/-
Projects Brief: My Account Dashboard (ASP & VB) My Account Dashboard is an intranet website, which helps TCS management in decision making and helping them on concentrating right problem areas. Problem areas which are critical to TCS management include Outstanding, Unallocated, Six Sigma and Quality Assurance. A one stop summary of the problem areas which requires immediate attention is to each of the manager upon login to intranet site.
4. Organisation: Tata InfoTech Ltd., Jaipur (1 Month in June 2003) as Project Trainee
Project Brief: Digital Image Processing (Implementation of filters) (C++) In this project a BMP is created and opened in DOS mode. Thereafter it is passed through various Image processing filters eg. Low pass, High pass and edge detection filter. The image is then studied for the changes.
5. Bhaskar TV, Jaipur: English News Reader – Part time job for interest on every weekends while working as Asst. HR Manager in amanbagh.
6. HDFC- Standard Life Insurance: Licensed financial consultant of standard life insurance along with my job to understand about this sector of insurances and policies.
REFRENCES
1. Ms. Sally Baughen, General Manager, Amanbagh, sally2105@gmail.com
2. Mr.Siddharth Mehra, Resident Manager, Amanbagh now General Manager of aman property abroad, smehra@amanresorts.com
3. Mr. Anil, R Kanodia, Chairman, Orbit IT Consulting (P) Ltd. 09949078000
4. Ms. Mandeep, Director, Humma.com 09945278850
5. Mr. Rameshwar Malvi, Chief Engineer, Amanbagh 09828122721
ADDITIONAL SKILLS
• Now extensive knowledge of handling various HR issues, franchisee operations.
• Content developing, developed the courseware or “Retail Management” for the students of Orbit – ARK branch.
• Given various presentations and lectures on “The Power of Positive Attitude”. Stress Management and “Anger Management” and so on in the organisations for the general awareness and as team building exercise.
• Extensive Knowledge of Windows/Intranet.
• Conversant with word processing, spreadsheets and presentations.
• Had command over C,C++, ASP, Data Structures-if required can be brushed again quickly.
• Implemented a program for management of college using VB.
• Extensive knowledge and worked on the software fedelio used in amanbagh and micros also.
• Database knowledge of Web development tools, HTML etc.
OTHER ACHIEVMENTS
• Have cleared the SSB (Service Selection Board) of Army for the SSC (Short Service Commission) for Officers Training Academy, Chennai with 9th Rank all over India to join Indian Army as a Lady Officer.
• Have done English News Reading on Bhaskar TV, Jaipur.
• Was awarded by Chairman And Executive Directors of Orbit IT consultancy (P) Ltd. As the most influential manager of the organisation and hence worked in the stream of sales and marketing too. Have worked on the company marketing projections and along with HR and Franchisee Operations Manager used to handle the expected franchisees before Chairman.
• Was considered as the youngest and effective manager of the management team at amanbagh.
• While working in amanbagh, have started the ‘Ajabgarh Seva Trust’ in which collected some funds and then helped the nearby village (Ajabgarh) people in starting a candle factory, weaving centre and incense stick factory also with the coordination of our liaison officer and education ministry in Jaipur, succeeded in opening 10+2 in the village school.
• Have been selected to National Level in National Science Congress for research and working project on Vermi Culture held at Bhopal.
EXTRA CURRICULAR ACTIVITIES
• Was the event organiser of all the team activities at amanbagh as well the biggest annual event of Staff Party.
• As an Army Officer’s wife, have been as an active member of AWWA(Army Wives welfare Association) in which have conducted various awareness events for the wives of soldiers like talk on career orientations, stitching classes, craft makings on higher level, interior decoration classes and various camps for the people of nearby places as and when required.
• Was a member of coordinating team of Annual Tech fest at Engineering College and coordinator of Exhibition committee, Seminars and Kavi Sam élan.
• Have been an active member of the college technical committee Utkarsh in the out sourcing section and coordinator of the English Section of the annual college Magazine - Enginium.
• Have been to National levels in debate competitions and won 1st prize in extempore competitions for continuous three years.
• Won 2nd and 3rd prize in inter college dance competitions and 1st prize in Inter college Technical Poster competition.
I hereby declare that all the above mentioned information is true as per my knowledge.
Place: Seccundrabad (A.P) Anisha Poonia
Date: June 01, 2007
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