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Nancy
US-Illinois
Accounts Consultant
To apply my interpersonal, organizational abilities and innovative skills on the job. I am a self-starter with a positive attitude and am motivated to utilize my practical experience and knowledge within a professional position. As a compassionate individual, I am seeking a position where I can apply my keen sense of understanding people and my ability to perceive what they want and need as well as to guide them in the appropriate direction. I work well under pressure both as an individual and on a team.
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nic, social, and cultural backgrounds including those with alternative sexual preferences
Taught patients coping skills and how to apply them appropriately
Monitored patients behavioral progress, regressions and reactions to any medications they may have been taking
Documented observations of patients individual and interactive behaviors and attitudes with peers and authority figures
Assisted and informed clinical therapists, doctors and nurses in patient treatment plans
Aided teachers during school periods by helping patients with their studies as well as helping them focus on their goals for their future
Instructed patients via modes of the written word, role-playing, music and artistic expression
Successfully resolved issues with patients in crises on 1:1 basis
Re-directed patient behavior when necessary
Promoted patient safety, autonomy and well-being through instruction and example
Sent faxes, sorted and distributed mail, filed documentation and reports into charts
Demonstrated respect for patient and family confidentiality at all times
GREATER NORTHWEST MEDICAL GROUP, Arlington Heights, Illinois
Receptionist/call center and Physical Therapy Technician
Internal Medicine/Physical Therapy Department August 2002-August 2005
Answered incoming phone calls
Delivered messages from other doctors offices, hospitals, labs and pharmacies
Registered new patients/checked insurance information
Scheduled patient appointments
Data entry on Medical Manager and EMR systems
Assisted medical records in collecting, compiling and filing charts
Performed front desk duties/updated patient insurance and personal info.
Collected patient co-pay; balanced payments at close
Applied knowledge of medical terminology
Worked closely with doctors in providing service to patients
Respected patient confidentiality at all times
Demonstrated good communication with difficult and ill patients
Organized time and worked efficiently independently and with others
Sustained composure and sense of humor during hectic times
Typed up reports for Physical Therapists
Kept patient charts updated and filed
Maintained equipment and ordered supplies when necessary
Assisted patients in the safe practice of therapeutic treatments and exercises
Directed, instructed and motivated patients with understanding and compassion
NORTH SUBURBAN CLINIC, Hoffman Estates, Illinois
Medical Records Technician and Call center Operator
Medical Clinic September 1997-February 2002
Maintained, filed, copied and purged charts
Delivered messages from or regarding patients
Answered and directed all incoming calls from switchboard to appropriate parties
EDUCATION
ROOSEVELT UNIVERSITY, Schaumburg, Illinois
Bachelor of General Studies degree; Double majored in Psychology and Art, September 2006
ELGIN COMMUNITY COLLEGE, Elgin, Illinois
Associate in Applied Arts, May 2001
References provided upon request
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