Request for Service Specialist Resumes in US-Michigan-Ann Arbor: Josette

Request for Service Specialist Resume - Click here to send us your resume

Contact Candidate

Name:

Josette

Location:

US-Michigan-Ann Arbor

Experience:

5-10 yrs

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Request for Service Specialist

Personal Website:

Objective:

A highly motivated and enthusiastic IT professional with outstanding capabilities in analysis and programming who embraces change and is eager to learn new skills.

Resume Text:

Let us help you find a job, submit your resume now.

Or visit our education page to learn about getting your degree online

.....Begin Resume Preview.....

Service (RFS)

Responsible for daily communication with global project managers
Revising written communication in the form of Statements of Work (SOW), Process Change Request (PCR) and Documents of Understanding (DOU) for contract compliance
Reviewing and verifying pricing of new SOW and PCRs
Audited the RFS Log in Lotus Notes

Nov 2005-Sept 2007
Analysts International Inc., Auburn Hills, MI (IBM-Visteon Account)

GLOBAL PLANT ADMINISTRATOR

Global Focal Point
Responsible for daily verbal communication with plant leads in 22 countries and 144 plants
Delivered accurate manufacturing plant data and created reports for senior management on Security Health Checks on servers, Quarterly Plant Models and Aging Server Tickets
Performed asset management for 1200 servers worldwide, including spot checks on back-ups, critical application tracking, book-to-floor and full inventory verification
Generated Business Development Reports for tracking server data
Completed the Computer Environment Profile Audit Requirement
Corrected incomplete server data by comparing spreadsheets and databases to produce accurate server reports
Monitored and managed Global Software distribution of corporate PC client software load, SAP, GUI and Marimba
Directed training of plant leads on Remedy asset tracking database

Jan 2003-Nov 2005
Nordic Marketing, L.L.C., Ann Arbor, MI

DATA ANALYST

Managed the Midwest Independent System Operator (Midwest ISO) application project, a group that regulates the buying and selling of electrical power
Achieved Midwest ISO Certification and beta tested the Web portal prior to opening of the new Midwest Regional Hourly Electricity Energy Market
Improved business development by creating an Access database for manipulating billing determinants and customer enrollments to support a staff of 35 personnel and 4849 client accounts
Reorganized in-house data for faster retrievals and eliminated discrepancies
Created usage reports for the CFO from Web-based information converted to a spreadsheet using Excel 2003 XML functions and formulated monthly sales commissions and retail tax reports for the Texas office
Identified $56,863 in supplier over-charges in 2002-2003
Streamlined productivity by integrating external vendor data with internal analytical systems utilizing MS Access, MS SQL, and XML technologies
Converted databases from Access to MS SQL
Developed data handling queries for the XML Schemas and raw web based data
Solved calculation errors to correct inaccurate end dates of sales contracts
Corrected broken Visual Basic scripts for the Billing department
Conducted staff training on power scheduling, power purchasing, bidding for electric line right of ways and Web portal invoicing

Jun 2002-Dec 2002
Office Team, Ann Arbor, MI

ADMINISTRATIVE ASSISTANT

Achieved full employment at end of my contract with Nordic Marketing, L.L.C.
Organized office communications for eight executives, and trained staff in use of Strata CS phone system
Established an invoice tracking system
Managed office supply inventories for five offices in several states
Created legal documents and customer documentation
Reshaped the corporate Web site with cleaner graphics and working links

Education

Eastern Michigan University (Coursework in progress), College of Business (2006-present)
Degree Program: BBA with a Major in Computer Information Systems

Washtenaw Community College, Associate in Arts (2002–2006)
Major: Computer Information Systems

References available on request