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Membershilp Sales and Marketing Director Resume
Shabnam
US-California-Oakland/East Bay
Data Entry
To find a career in administration or human resources, I am currently attending school and anticipate earning a degree in Human resources/administration field and would prefer to have a career in that field.
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o meet referral goals. Flexible available Monday through Saturday. Retail sales experience.Detail oriented. I am willing and able to meet any standard.
Work Experience:
Currently: Temp at Bank of the West for Data Entry.
California Pacific Federal Credit Union
4057 Nelson Ave. Ste E
Concord, ca 94520
Supervisor- Julie Bidwell
(925) 240-2140 ext 111
Position: Teller Temp
01/26/08-4/06/08
-Member Services, cash handling, opening and closing of member draft accounts and share accounts, filing member signature cards, c.d. renewals.
Washington Mutual Bank
3492 Mt. Diablo Blvd.
Lafayette, Ca 94549
Supervisor: Lucia Moran (925) 759-8325
Job Title: Sr. Teller - Personal Banker
Employed From: April 2005- December 2007
Personal Financial Representatives: Sold deposit products to customers, build new customer relationships through sales initiatives and telemarketing; and cross-sell and provide referrals to other areas of the Bank. Regularly call existing clients and outside prospects to develop and maintain business relationships. Prepared routine correspondence, processing account changes, researching and resolving account-related problems, responding to customer inquiries, and assisting with account balancing. Developed marketing plans, including outside sales, to generate business for the Financial Center. Mastered sales techniques and increased knowledge of more complex product offerings.
Responsible for the sale and service of some or all types of consumer and residential lending products, as well as business banking products and services.
Fast-paced, high-volume, face-to-face customer contact
Processing customer financial transactions
Identifying and selling Washington Mutual products and services beneficial to the customers needs Address customer questions and concerns and refer to appropriate internal resources for resolution
Establish and control customer files
Identify fraudulent activity to prevent potential losses to the bank
Stay updated on new products and services and maintains awareness of current fraud alerts. customer contact.
Traveled initially for required training.
City of Concord
2. 02/2004-2/2005
Recreation Specialist
Supervisor: Andrea Reyes (925) 586-6952
Under the supervision of the Program Coordinator, my position organized and supervised middle and elementary after-school programs and activities.
Provided direction to staff; organized and supervised structured after school programs; maintain supplies for all sites; handle parent complaints; participate in staff training; keep records and reports; performed related duties as assigned; and provided quality customer service. Position may require reliable transportation in performing the evaluation and supervision of multiple ASES Program Sites.
Education:
Currently anticipating AA from Diablo Valley College
2006-Present
Boston Reed Vocational School
Jan. 2004- Jan. 2005
Completed, received and passed Certification as Pharmacy Tech.
Ygnacio Valley High school
1999-2003
High School Diploma
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Senior Human Resources Manager
Retention Specialist - Grant Funded - Part-Time - Chester County/Marple Campuses
Coordinator of Civic and Community Engagement
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