Customer Service Manager Resumes in US-Illinois: Theresa

Customer Service Manager Resume

Contact Candidate

Name:

Theresa

Location:

US-Illinois

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Customer Service Manager

Personal Website:

Objective:

To obtain a management position job.

Resume Text:

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aircraft ramp activity.
• Gained experience in working with the Transportation Workers Union of Ramp services.
• Acted as a Company liaison for all government agencies including Homeland Security.
• Trained employees and implemented the deicing plan for American Airlines.
• Successfully passed Corporate Security, Finance, Aircraft Maintenance, TSA and FAA audits.
• Provided training in Dangerous Good and Hazmat.
• Worked with catering to provide security for aircraft.
• Administrative responsibilities included time management, performance evaluations and quality control. Maintain effective communication with multiple levels of management, work groups and public.

American Eagle
Jun 1998-Oct 1999 Ramp Supervisor
Chicago’s O’Hare International Airport
• Directly responsible for the on time dependability of 21 gate.
• Operational responsibilities include resolving service issues, equipment, scheduling, and personnel management
• Managed all deicing operations during tour of duty.
• Monitor contracts for outside vendors with regards to catering.
• Ensured employees were in compliance with their Dangerous Goods and Hazmat training.

Apr 1997 – Jun 1998 Flight Attendant
Chicago’s O’Hare International Airport
• Responsible for the safety and comfort of all passengers.
• Assisted with travel needs as necessary.
• Temporary duty assignment to In-flight to ensure appropriate lodging for the Flight Crews.

United States Naval Reserves
May 1988 – Sept 1999 Radioman
San Diego, Naval Radio Receiving Facility
• Ensured Ship to Shore communications with ships that were out to sea.
• In charge of High sensitive material.

United States Navy
Aug 1984 – MAY 1988 Radioman
San Diego, Miramar Naval Station
• Prepared all out going messages for Aircraft Squadrons
• In charge of the changeover of crypto material on a day-to-day basis.
EDUCATION University of Phoenix
June 1995 Bachelor of Science – Business Administration and Management
Dec 1984 Paralegal Certificate, Law, Muir College
AWARDS StAArs Among Us Award (Employee of the Month)
Employee of the year 2006 (plaque place in an aircraft for a year)

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