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instrumentation and control Resume
dorothy
US-Connecticut-New Haven
manager
to work from home, consultant or data entry
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to see a business succeed has always made me valuable employee. I am committed to putting in long hours and doing whatever is needed to ensure that all work assignments are completed within time lines.
Work Experience
2005- Present
Staywell Health Center
Billing Manager
1. Reports to CFO.
2. Works with the CFO to develop and execute and organizational wide accounts
receivable management plan.
3. Works with the CFO to develop and maintain the budget and operating plan for the
Billing Department.
4. Plan work assignments for Patient Billing Department.
5. Included setting goals, prioritizing work and coordinating the execution of work.
6. Interprets data and reports to determine priorities and resource allocation across
multiple billing and collection tasks.
7. Supervisors daily work activities of Clerical, Billing, Collections and Customer
Service.
8. Assist in the development and implementation of streamlining and optimizing current operating policies and procedures.
9. Prepares monthly management report that provides statistical billing and collection
data for CFO.
10. Provided business advice and appropriate business solutions.
11. Worked with CFO to develop training manual, policies and procedures.
12. Provided assistance with all computer needs and trained when appropriate.
13. Evaluated Billing needs and assigned appropriate staff as needed.
14. Worked with Medical Manager Programmers to assist billing/other Health Center
staff with new programs, upgrades to existing programs.
15 Plan and conduct meetings with subordinates to ensure compliance with established
practices, implement new policies and keep employees abreast of current changes and
standards.
16. System Administrator for Patient Management System.
Billing Specialist for Staywell Health Center
1. Docuscan/ Encounter Form- Review all charge tickets for accuracy such as codes,
insurance and patient data.
2. 3rd party billing.
3. Secondary billing after Medicare.
4. Medicare billing down load.
5. Remittance uploads.
2005
St. Mary’s Hospital, Waterbury, CT. 06706
Patient Financial Services Supervisor
1. Plan work assignments for Patient Financial Services dept.
2. Included setting goals, prioritizing work and coordinating the execution of work.
3. Interprets data and reports to determine priorities and resource allocation across multiple billing and collection tasks.
4. Supervisors daily work activities of Clerical, Billing, collections and Customer Service Staff.
5. Actively improves work processes.
2004-2005
Took a year off.
2000-12/2003
Denny’s Restaurant Danbury, CT. 06821
Manager
1. Managed daily restaurant operations.
2. Cost Analysis, Purchasing, orders.
3. Daily Cash Deposits
4. Daily, weekly and month end balancing of finances.
5. Accounts receivable and accounts payable.
6. Weekly payroll for 40 employees.
7. Staff scheduling for 24 hours coverage.
2001-2002
Intra Nexus Virginia Beach VA
Programmer
Business Analysis/Computer Analysis.
1. Maintained 10 clients through out the US.
2 Provided business advice and appropriate business solutions.
3. Worked with Project team to develop training manual, policies and procedures.
4. Provided assistance with all computer needs and trained when appropriate.
5. Evaluated client needs and assigned appropriate staff as needed.
6. Worked with Programmers to assist clients with new programs, upgrades to existing programs.
7. Provide need assessments to ensure that clients are able to provide top quality care to patients and other customers.
8. To work with client on daily basis, provide advice, assistance with work and answer questions and concerns.
9. Make program changes as needed.
10. Onsite evaluations of client needs.
11. Provide information as requested regarding new and existing products.
1989 – 2001
Waterbury Hospital Waterbury, CT.
Programmer/ System Analysis, Project Manger, Credit and Collections Supervisor, Financial Counselor.
1. Provided business advice and appropriate business solutions.
2. Worked with Project team to develop training manual, policies and procedures.
3. Provided assistance with all computer needs and trained when appropriate.
4. Evaluated hospital needs and assigned appropriate staff as needed.
5. Worked with Programmers to assist clients with new programs, upgrades to existing
programs.
6. Provide needs assessments to ensure that clients are able to provide top quality care to
patients and other customers.
7. To work with client on daily basis, provide advice, assistance with work and answered
questions and concerns.
8. Make program changes as needed.
9. On site evaluations of client needs.
10. Provide information as requested regarding new and existing products.
11. Handled all hospital projects in lead role for Finance division such as patient
accounting, admitting , emergency department and customer service department.
12. Responsible for the supporting of daily operations in these departments to ensure all
policies and procedures were followed.
13. Responsible for the maintenance of all current policies and procedures as well as
writing new policies and procedures as needed.
14. Credit and Collection Supervisor I was responsible for 12 full time employees, staff
performance evaluations, maintaining and auditing procedures for bad debts and
collections agencies.
15. I prepared legal documentation for Court cases.
16. It was my responsibility to ensure that all hospital cash was collected in a timely
manner and that all fair debt collection laws were followed.
17. I also had to maintain current knowledge of all third party, state and federal rules and
regulations in regard to patient assistance and billing processes, including but limited
to State Welfare programs, Medicare benefit programs, etc
18. Work as an assistance to the Direct of Patient Financial Services to ensure that daily
operations of not only the Patient Accounting Department but Admitting and
Emergency staff. Provided daily support to all department supervisors to ensure a
continuum of quality care was provided.
Education
06/81 Kennedy High School CT, Waterbury
09/1991 Tokyo Post University
08/2000 Naugatuck Valley Community College
Degree/Major
Business Administration
Computer Technology
Certified in One Call Advanced Preparations,
Certified Shared Medical system Programmer/Analysis,
Certified Project Manager./supervisor experience.
Certified in food service training.
Software: Shared Medical Systems, I-Medx, Medical Manager, All Microsoft Programs including Excel, Word and Access. Onecall, Docuscan, Mckesson
Date of Availability: Within one month.
References:
Name: Dru Munroe
Reference Name: Denny's rest in Southington, Ct.
203-510-5245
Reference Title: Director of Patient Accounting- Sue Constantino
Reference Title: Director of Human Resources-Merrrilyn Montovano
Phone 203-757-5491 ext 3021
Reference Title: Manager Information Services- Monique Cloutier
Phone: 203-573-6000
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