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Aparna
Canada
Manager Corporate Governance
I am writing to express my interest in joining your team for the position of Manager Operations OR Manager Business Development detailed resume is enclosed for your review and consideration.
Review of my credentials will indicate that I offer post qualification experience of over 9 years in Corporate Governance and Hospital Administration.
My Resume reflects the scope & breadth of my experience and confirms my capabilities of serving as a catalyst for successful Operations in the domains of Hospital Administration and Corporate Governance.
I understand that working for your organisation will require a candidate who is team oriented, and is able to deal with people in various departments. I am confident that I possess these skills which will help me to perform the job efficiently and effectively.
My detailed Resume is enclosed, I would welcome the opportunity to meet, discuss and explore the possibility of mutually beneficial association with your organisation.
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black; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">· Directing, managing and supervising the governance programs & initiatives for hospitals.
· Designing and executing systems & processes for enhanced monitoring and control of resources and improved operational efficiency.
· Appointing and maintaining sustained contact with legal professionals for initiating and follow-ups on legal procedures
· Relationship management with press, political parties, suppliers and society at large, to increase communication reach of the organisation.
· Undertaking new projects / initiatives for developing tertiary care hospitals and establishment of state-of-the-art infrastructure.
· Overseeing project planning and execution, including preparation of budgets, fund flow management, resource administration and allocation among team members for successful completion of the project
· Participating in internal audits to ensure smooth flow of operations in line with JCI accreditation process.
· Handling the procurement of the required equipment, medicines and other infrastructure.
Operations
· Responsible for managing the entire gamut of operations including finance, budgeting, personnel, PR, technology & spearheading teams for excelling business targets & service delivery metrics.
· Conceiving/implementing short/long-term plans for achievement of process objectives.
· Scrutinize the working/performance of other functional groups; provide them assistance to improve their functioning & processes.
· Conducting internal process audits & reviews for ensuring strict adherence to the Healthcare process, quality & safety norms.
Business Development/ Marketing
· Developing marketing plans to build consumer preference and drive volumes.
· Identifying and developing new streams for revenue growth and maintaining relationships with customers to achieve repeat/ referral business.
· Driving sales initiatives and achieving desired targets.
· Analyzing & reviewing the market response/ requirements and communicating the same to the marketing teams to ensure operational efficiency.
· Conducting competitor analysis by keeping abreast of market trends and competitor moves to achieve market share metrics.
Team Management
· Recruiting , leading , training and motivating teams ensuring their career development and positive contribution to the company
· Deploying sales & marketing activity plan for frontlines target setting & reviewing measures.
· Manpower planning, recruitment, right deployment, motivation, appraisal and all other HR activities
CAREER HIGHLIGHTS
Note: Presently working on a hospital project in Jamshedpur & pursuing HHSM, work Integrated learning programme of M.Phil in Hospital & Healthcare Systems Management from Bits-Pilani, Rajasthan.
Jun’05 to June’07 with Apollo Hospitals as Manager- Corporate Governance and Training, Bilaspur.
A 300 bedded multispeciality tertiary care hospital
Noteworthy Credits
Mar’02 to Jun’05 with Well View Health Research & Nursing Centre Pvt. Ltd as General Manager, Jamshedpur.
A 70 bedded multispeciality Nursing Home – Overall incharge
Responsible for handling all financial, operational, human resource and legal activities, formulating company’s mission, vision and objectives by implementation of all its policies & strategies through the Board of Directors.
Noteworthy Credits
· Played a key role in bringing innovative improvement in customer care by making significant changes in the front office, Nursing staff, discharge process and quality of doctors, ensuring increase in per day occupancy and major financial growth
· Recognised by top management for increasing the patient satisfaction by implementing proper strategies, market establishment and quality services.
Jan’00 to Mar’02 with Wipro GE Medical Systems Ltd. as Business Development Officer (BDO), East & West Singhbhum (Jharkhand)
A multinational company into manufacturing and marketing of medical equipments
Actively involved in developing a customer base & implementing marketing strategies for the assigned zone.
Noteworthy Credits
· Instrumental in increasing the client base in sick and unprofitable markets of East and West viz Singbhum district ensuring increased sales and service growth
· Successfully conducted multiple product exhibitions along with CME’s for doctors and clients as market promotion activity.
· Played a major role in handling key accounts like Apollo Hospital, Ranchi and corporate hospitals like TATA Main Hospital Jamshedpur, TELCO & TINPLATE Hospitals, who contributed to more than 50 CR. to Wipro GE Medical System Ltd.
PREVIOUS ASSIGNMENTS
May’98 to Dec’99 Exotic Hotel and Resorts Ltd as Area Sales Manager, Pune, Maharashtra
· Learned to market dream destinations – concept selling
May’97 to May’98 Hi-Tech Chairs as Territory Manager, Pune, Maharashtra
· Responsible for advising, guiding and motivating Sales Officers.
EDUCATIONAL CREDENTIALS
· Certificate from CMC Vellore & Bits Pilani for attending classroom sessions for HHSM, July 2007 and Jan 2008
· Pursuing M.Phil in Hospital & Healthcare Systems Management (HHSM, Work Integrated learning Programme) from Bits-Pilani, Rajasthan,2007-‘09
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