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ebony
US-Florida-Ft. Lauderdale
customer service rep
Consistent; provides accurate information to customers about frequently asked questions; take the job seriously and make sure to treat the customer with respect, equality, and generosity; take inbound calls, outbound when necessary; computer literate, navigate through various computer programs; team leader, fast learner, good ay group work, make quota; provide the customer with the answer they were looking for at the time of calling and/or coming in; never leave a customer unsatisfied; punctual, take attendance very seriously, dedicated employee; seeking to grow with/in a company, always look for new ways to climb the success ladder. Fluent in most computer programs.
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sp; ebony_stevens@hotmail.com
________________________________________________________________________
Qualifications
Consistent; provides accurate information to customers about frequently asked questions; take the job seriously and make sure to treat the customer with respect, equality, and generosity; take inbound calls, outbound when necessary; computer literate, navigate through various computer programs; team leader, fast learner, good ay group work, make quota; provide the customer with the answer they were looking for at the time of calling and/or coming in; never leave a customer unsatisfied; punctual, take attendance very seriously, dedicated employee; seeking to grow with/in a company, always look for new ways to climb the success ladder. Fluent in most computer programs.
Professional Experience
Global Response
Outbound Customer Service Rep.
●Responsible for calling different companies across Europe and surrounding areas to survey them about their printing equipment or “Franking Machines” as it is known in Europe.
Convergy’s
Customer Service Rep.
● Customer Service Rep for Cingular Go Phones and/or accessories.
●Make quota at the end of the week for the number of go phones and/or accessories sold vs. the amount of calls
●Provide accurate information to the customer about the products and/or services that I was selling
●Navigate through various computer systems
IRT (Interactive Response Technologies)
Customer Service Rep.
●Customer Service Rep for T-Mobile wireless
●Place orders for t-mobile products
●Check credit to determine eligibility of purchasing products and/or services
Body Shops Of America
●My job was to make sure that the shipment of new items were placed out in the store correctly
●Helping customers find what they need
●Help customers with the fitting rooms
●Make sure that the customer is always satisfied
Walgreens
●My responsibilities were to make sure that the customer walked into a nice, clean store and always found what they needed.
●make sure that the customer received the correct change
●make sure that the customers photos weren’t damaged and to provide every customer with outstanding customer service.
Education
Broward Community College
●Im currently attending Broward Community College working towards my associates degree in psychology. After completing my associates at BCC, I will be continuing my education at Florida Memorial University.
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