Customer Service Rep Resumes in US: cathy

Customer Service Rep Resume

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Name:

cathy

Location:

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Customer Service Rep

Personal Website:

Objective:

To obatin a position within a company that will take advantage of my skills and experiences and also allows room for advancement.

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Professional Experience

Gannett Center of Excellence; Greenville, SC December 2007- Present

Start new subscription for about 15-18 different newspaper throughout the United States including US Today. Also take credit card, bank drafts or debit card payments. Have the ability to stop or start the paper at anytime, and offer the best customer I can.

Ashley Furniture; Greenville, SC October 2006- May 2007

Submit credit applications, processing orders and generating purchase orders, delivery voice-to-voice confirmation, uploading and filing customer paperwork, inventory, receiving, billing and general customer service.
Summit Service Group; Greenville, SC April 2006 - October 2006
Supervise the day to day operations of the facility. The essential duties and responsibilities include completing all paperwork {including payroll}, conduct interviews, hiring and training all employees as well as terming also. Manage laundry and housekeeping departments.
Level One; Greenville, SC January 2006 - March 2006

-Certified Marketing Associate

Promoted over 600,000 community properties thru inbound sales calls

Contacted property managers thru outbound calling for scheduling and special situations

MCI; Greenville, SC January 2003 - 2005

-Launch Manager
Analyze data and create action plans to increase productivity
Perform order management for VOIP (Voice Over Internet Protocol) orders - This includes data order entry, provisioning, trouble shooting/ ticketing, order escalations, process billing and fixing out of service issues by inbound/outbound calling to other phone companies.

-Order Entry Processor effectively process orders for client, including changes and cancels to existing accounts Investigate, resolve, and escalate issues regarding orders and deadlines.

-Customer Service Representative

Responsible for administrative functions relating to servicing new and existing customer base and knowledgeably assist customers regarding telecommunications services, products, information and disputes via inbound calls

Land America Real Estate Agency, Alpharetta, GA January 2002-August 2002

-Customer Service Rep II

Provide administrative support via inbound/outbound calling for the customers, lenders and the appraisers

Education

East Mississippi Community College, Scooba, MS Major: Registered Nurse 1999-2001

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