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Angie
US-Indiana-Indianapolis
Regional Operations Manager
Ability to utilize my skills to improve functionalities and processes to increase production and customer service.
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e Management • Business Process Management
PROFESSIONAL EXPERIENCE
JPMORGAN CHASE BANK, Indianapolis, Indiana 2005-2008
Assistant Vice President, Regional Operations 2006-2008
Responsible for all Operations and Continuous Quality Management activities, including customer service, data analysis, process and strategic implementation for Indiana and Missouri. Assisted in monthly financial and unit production forecasting.
• Established new processes within the region resulting in an increase in production units and monthly financial goals by 75% from the previous annual estimated budgets.
• Received consistent commendable audits from quality assurance and compliance departments from 2005 to 2007, and was the first region within division to receive a 100% satisfaction rating.
• Created a process improvement plan implementing a change in production to increase customer satisfaction survey rankings. During the consistent analysis of data, the scores continue to increase by 10-15% each month until the end of the process.
• Optimized the operational resources to maximize production allowing operational units to focus on job functions, and separated administrative duties, which increased production by 50% from previously set goals.
• Assisted in projects to eliminate costs for real estate expenditures for the entire region.
• Implemented processes for teams to monitor improvement on a continuous basis.
• Completed tasks for National Operations Manager in regards to peer counseling other Regional Operations Managers with their process scopes and integration changes.
Branch Operations Manager 2005-2006
Responsible for multiple operational units, quality assurance and compliance analysis, as well as implementation of process improvement roles in Indiana. Consistent analysis of pipeline management and restructured staffing roles as the industry shifted to continuously increase production.
• Improved operational production from 2005 to 2006 to become the number one region in the country for all operational scorecard goals.
ANGIE MCGUIRE PAGE TWO
• Shifted production by maintaining current staff and adding appropriate administrative units to have the ability to produce more efficiently without increasing operating costs.
• Motivated team to increase production with current staffing regime by 100% from 2005-2006.
IRWIN MORTGAGE CORPORATION, Fishers, IN 2004-2005
Construction Operations Manager
Managed a multi-functional team to assist internal and external clients achieve monthly operational and production goals. Worked directly with all departments within the organization to form a better working relationship with the department and formulate servicing goals that were functional for the corporation.
• Coordinated all departmental analysis with all executive managers to determine current issues and increase internal customer satisfaction.
• Created procedures for all units within the department to ensure all employees were functioning under the same guidelines and processes.
• Introduced new vendor relationships to create more effective processes with less departmental and corporate errors, and increase quality rankings within the department.
• Maximized production with less operational costs and an increase in monthly production 60% from 2004-2005.
BANK ONE, NA, Indianapolis, IN 1993-2004
Construction Lending Unit Manager
Assisted in the creation of a multi functional department, while increasing monthly quality goals and decreasing financial expenditures. Managed multiple projects to increase production for the company.
• Created procedures for all units within the department.
• Worked with multiple departments within the corporation to assist in monthly projects to increase departmental involvement within all facets of the industry.
• Helped lead a cross-functional team to form a project for current merger and acquisition issues.
• Led a team to assist with an operational project to develop a new training regimen for the sales department
EDUCATION
Masters of Science, Business Management,
Indiana Wesleyan University
Bachelors of Science, Cum Laude, Business Management
Indiana Wesleyan University
CERTIFICATIONS
Six Sigma Green Belt Certified, 2003
Currently obtaining Project Management Certification, Boston University
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