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roopak
India
ccp
specialized in customer service
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nology in Second
Division from Mahatma Gandhi Vidya Mandir’s
Institute of Hotel Management and Catering
Technology, Nasik.
iii) Passed B.A. From Delhi University in 2003
iv) Passed Dangerous Goods Regulations Training Programme (Basic) For Personnel of Agencies Acting On Behalf Of Operators, Conducted by
Air – India Staff College from 04 August to
09 August 2003 at Delhi.
7. Experience : i) Had brief training at the Ambassador Hotel at
New Delhi during summer vacations with effect
from 17th July’ 95 to 21st August’ 95 and in Hotel
Hilton (F & B Service Department) from 20th June’
1996 to 17th July’ 1996. Thus have experience
Industrial Exposure in Hospitality services also.
ii) Worked with Sita World Travel (I) Ltd. New
Delhi as an Airport coordinator (customer service)
with effect from Sept. 1999 till March 2003.
Thus my job involved interaction with Foreigners / Domestic Customers / Tourists and Exposure to their service related areas. I am specialized in customer care and have good experience of team work under pressure.
iii) Worked with Leo Cargo Pvt. Ltd.,
ICD Tughlakabad, IMPORT (Custom Clearance) from 2nd April 2003 till 1st April 2005.
iv) Worked with Intellicom (Jindals) in Customer Care since from 12th May 2005 till 3rd March 2006.
v) At present working with American Express as (SME) Subject Matter Expert since 12th Sep 2006.
8 Languages Known : Fluency in English, Hindi and to a certain extent
Punjabi and Marathi. Also studied basic French during Diploma Course in Hotel Management.
9. Extra Curricular : An all round sportsman represented school in 1st
Activities Eleven Cricket team and won Trophies and Laurels.
Also continued playing for M.G.V.M. Institute of
Hotel Management and Catering Technology.
10. References : Will be duly furnished when desired.
Possess an attractive personality, robust physique and good active habits.
(Roopak Salpekar)
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