Customer Service Executive, Migration Trainer Resumes in India: Parinitha

Customer Service Executive, Migration Trainer Resume

Contact Candidate

Name:

Parinitha

Location:

India

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Customer Service Executive, Migration Trainer

Personal Website:

Objective:

Over 6 Yrs Accomplished Experience In Service Sector Handling Customer Support & Operations

Resume Text:

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ted calls regarding process related queries.
 Gave a presentation on the migration of RS-ACDV process to new recruits, Managers and AVPO’s.
 Excellent Conversational & Telephonic Skills with an ability to write Business Letters and Reports.
 Proven strength in problem solving, coordination, interpretation, planning & organization
 Actively assisted colleagues in increasing Quality and Productivity levels in various queues in Commercial Loans, Direct Banking, Data Integrity & Privacy and ACDV.
 Ability to learn quickly and transfer knowledge appropriately.
 Core competency in understanding & interpret numeric data and operate a computer.
 Ability to build rapport with, and relate to a wide range of people.
 Provided suggestions for achieving audits done by Business Area and obtaining fair results for the team.
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PROFESSIONAL EXPERIENCE

Work Profile:

 Effectively handled the profile of a Migration [Transitions] Trainer for RS-ACDV and trained a team of 17 successfully which achieved BAU status in a span of 5 months. First Point of Contact for Business Area for Training and technical issues for ACDV.

 Mentored trainees on outbound and inbound calls and guided them to achieve excellent communication with the Relationship Managers in United Kingdom.
 Acted as the Floor Reporter to post new information on the Intranet regarding all processes.

Customer Service Executive, HSBC [EDPI], Jun 2002 – Sep 2007.

Various Appointments Held:

 Associated with CARM – Risk Advisor – Jul 2005 – August 2007 – Dealing with Financial statements [Profit & Loss Account, Balance Sheet & Cash Flow Statements] and generating Risk Advisor Reports [Credit Risk Rating, Financial Reports Borrower’s Rating, Peer Group Comparison and Ratios] for Relationship Managers in UK in assisting them with the lending decisions.

 Automated Consumer Dispute Verification – Aug 2004 - Jul 2005 – Dealing with various kinds of Credit Card Disputes like Fraud, Bankruptcy etc.

 Associated with Data Integrity & Privacy – Sep 2003 - Aug 2004 – Modifying Customer Data in an appropriate manner.

 Associated with Direct Banking – Jan 2003 - Sep 2003 – Dealing with Closing and Address Change of USA Credit Card holders.

 Joined as a CSE in Commercial Loans – 10 Jun 2002 - Jan 2003 – Dealing with transactions related to inputting of Principal & Interest amounts for Commercial Loans.
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Achievements:
 Awarded Super Star for the month of September, 2003 for Direct Banking [HBUS].
 Certified as Retail Services ACDV Facilitator by the Business Area in Delaware.
 Accredited as Subject Matter Expert [SME] for the process RS-ACDV.
 Won Team of the Quarter award for RS-ACDV for the first quarter, 2005.
 Selected as Team Coordinator for the processes Direct Banking, Data Integrity & Privacy, RS – ACDV & CARM-Risk Advisor processes.
 Awarded with a gift voucher in appreciation towards high productivity in Commercial Loans.
 Awarded as ‘Quality Top Performer’ for 26% of Contribution with 100% quality for the month of September 2005.
 Top Performer award for 28% Contribution with 100% quality for the month of November 2005.
 Quality Star award for highest productivity with 100% quality for the month of February, June, August, October 2006.
 Ace Performer for the month of February and May 2007.
 Team of the Quarter award for the first quarter, 2007.

Training Workshops completed:

 Customer Service Communication course from NEXT.
 Leading & Managing People
 Train The Trainer
 Migration Workshop
 Telephone English for Work
 Writing for Results

Operator, Page Point Services India Ltd (Hotline Paging), Aug 2000 – May 2002

Work Profile:
 Responsible for handling calls, taking messages and transmitting them to customers
 Conducted training for new operators on taking calls
 Provided timely feedback to the operators
 Updated Manager regarding the progress of the operators through MI and other reports

Achievements:
 Awarded with a gift voucher in appreciation for Excellent Customer Service and 100% accuracy achieved by Excellent Communications Skills

Summer Jobs:

 Student Helper, City University of Hong Kong, May 1996
 Marketing Executive, Welcomsmile Credit Cards, September 1996
 Receptionist, Ridewell Motors [Kinetic Showroom], July 1997
 Trainee, Ojha Advertising Agency, May 1998
 Trainee, NetSurfer [ISP Provider], May 1999

EDUCATION

B.Com, RBVRR Women’s Degree College, with Business Management, Marketing Management , Advertising & Organizational Behavior as special subjects - 1999

Intermediate from The Mother’s Girls Junior College - 1996

S.S.C from Sri Aurobindo International School – 1993-94

STRENGTHS

 Achievement oriented with excellent people management skills and an ability to manage change with ease.
 Proven strength in problem solving, coordination and analysis.
 Extremely optimistic and ability to motivate people.
 Excellent communication, interpersonal, planning & organizing skills.

PERSONAL DETAILS

Date of birth: February 2nd, 1978
Languages known: English & Hindi
Passport Details : E8307538 [US Visa valid till August, 2014]
Marital Status: Married

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