Sr Officer In Airtel Resumes in India-Madhya Pradesh-Jabalpur: Ankit

Sr Officer In Airtel Resume

Contact Candidate

Name:

Ankit

Location:

India-Madhya Pradesh-Jabalpur

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Sr Officer In Airtel

Personal Website:

Objective:

Customer Service Delivery

Resume Text:

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C SAT ( CSD CIG )
Position Level : Officer (Query Resolving Cell)
Date Joined : 23th March 2006
CURRENT JOB PROFILE

8th AUGUST 07 to till date. : - Handling Out Bound Q.R.C with total strength of 19 executive making calls to communicate customers about the resolution of their complaints and requests.

• Leading team of 19 members of Q.R.C to ensure total satisfaction in educating customers.
• Preparation of various MIS reports for Daily Reporting on daily basis.
• Working on various Operational Flows, including Shifting, Conversion NSUB, Waiver and Scheme Migration Flow, Infotouch, Cancellation etc.,
• Enhancing & updating of MIS on regular basis.
• Having an experience of working with highly professional team in the customer care division in which the objective is to work for customer satisfaction, customer delight.
• Handling all segments (STD / PCO, Key Accounts, SME & Residential) taking care of them and encouraging them to generate revenue.
• Taking daily feedback from all the Concern Department including Indore, Bhopal, Raipur.Gwalior& Jabalpur and Their Out locations resolving their queries and giving them back office support in coordinating with other departments within SLA (service Level Agreement).
• Maintaining Re-Raising of complaints and requests for Normal, Key / Major & STD / PCO.
• Monitoring shifting request for the entire all regions in (m.p. & c.g.) and assuring the same within the given SLA by taking follow-ups from other departments.

15th MARCH TO 7th AUGUST: - Q.R.C. (Query Resolution Cell)

• Handling all segments (STD / PCO, Key Accounts, SME & Residential, AES& Govt. Account) taking care of them and encouraging them to generate revenue.
• Request Provisioning.
• Out calling related to these issues.
• Follow up with other departments on query resolution and request provisioning. Retaining that customer who wants cancellation.
• Providing Customer Delight by solving their quarries in lesser time with 0 error.
• Having an experience of working with highly professional team in the customer care division in which the objective is to work for customer satisfaction, customer delight.
• Query resolution of unsolved queries at 2121

23th MARCH 2006 TO 15th MARCH 2007: - CAF ONLINE (MPCG)

• An online entry of Applications Form’s of applicant who applied for connection.
• Solving Queries of customer’s related to landline connections.
• Solving Queries of customer’s related to Broadband as well as STD PCO connections.
• Handling NMS (Number Management System) for allotment of telephone number’s to the customers.

ACHIEVEMENTS

• Promoted from QRC to Team Leader (Closure Team) just in 5 months.
• Star Of The Quater in July 2006
• Star Of The Month in November 2006
• Up to the Target every month given by the Company.

PROFESSIONAL QUALIFICATION
Highest Education
Level : Completed B.Com Final
Field of Study : Commerce & Management
Institute / University : Rani Durgawati Vishwa Vidhyalaya (RDVV)
Located In : Jabalpur
Graduation Year : 2005-2006

Second Highest Education
Level : XII Standard ( Higher secondary/ Junior College)
Field of Study : Commerce, Business Accounts, Management, English & Hindi.
Institute / University : Madhya Pradesh Education Board, Bhopal.

Personal Information’s
Father’s Name : Mr. Anil Kumar Chandhok
Marital Status : Unmarried
Date of Birth : 11th July 1985

References

1) Mr. Sarang Bakre 2) Mr. Nitin Kalra
HOD - Closure Team (M.p.&C.g.)
HOD Airtel (Farming Team)(M.p.&C.g.) Cell: +91-9893125774 Cell: +919893623100

(ANKIT CHANDHOK)

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