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Manager of Mutual Fund Services Resume
Melissa
US-Virginia-Norfolk/Hampton Roads
Assistant Risk Manage
As a conscientious, disciplined well-rounded Administrative and Insurance Professional with years of diverse experience, I have developed the skills and acquired the knowledge to ensure the highest level of competence, time management, confidentiality, and effective operations. My ongoing objective is to make the job of my boss easier, and I have consistently been successful in doing just that. It is this ability, plus a commitment to quality, that I believe would bring added value to you and your organization.
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Insurance Coverage
• Administrative
• Leadership/Mentoring
• Customer Service
• Loss Control Survey Skills
Experience
Skanska USA Civil, Inc. Virginia Beach, VA 11/06 to Present
Assistant Risk Manager
Assist in the administration of all global insurance programs across all business units. Protect the companies’ assets and mitigate the risk of litigation while providing a high level of customer service to internal business components. Report claims to insurance carriers including General Liability, Property and Auto claims, provide support and assistance to personnel, monitor claims, retain records, compile claim data into database, and create quarterly reports. Organize and retain all insurance policy files including: binders, invoices, policies, endorsements, and submissions. Gather underwriting data for insurance renewals and if applicable gather data for insurance premium audits. Ensure all premiums are paid on time and coded to the appropriate business unit including any applicable audits. Obtain auto ID cards and Certificates of Insurance as required.
USAA Insurance, Norfolk, VA 03/99 to 03/02, 01/05 to 11/06
Casualty Claims Adjuster
Responsible for independently investigating, evaluating, and equitably settle or negotiate moderately complex first party auto injury claims, auto property damage claims in accordance with the terms and conditions of an insurance policy contract, applicable to the liability facts and damages. Address fraud and subrogation. Accountable for processing medical bills, using HCFA 1500 and UB92 claim forms and applying knowledge of CPT-4 and ICD-9 coding, in order to process bills for payment, as well as providing prompt and efficient medical claims service, and offering the highest quality of customer service to clients. Provide training, file handling guidance, and/or supervising/mentoring the other claims personnel. Apply knowledge of coverage and local laws to investigate and conclude claims, in accordance with company and legal procedures and applicable state regulations/laws. Serve as USAA Liability Arbitrator with strong negotiation, investigation, oral/written communication and computer skills. Office administration tasks include, filing, faxing, copying, auditing, telephone skills, editing/proofreading, mail processing and all Microsoft Office applications.
Casualty Claims Adjuster Left/Rehired due to spouse’s military PCS 10/01to 03/02
Promoted to Casualty Claims Adjuster with added responsibilities that included adjusting of moderately severe claims to include 1st party injuries.
IRU Coach 03/01 to 10/01
Promoted to IRU Coach, Immediate Resolution Unit Mentor position required skills to train, monitor and mentor approximately 40 Claims Representatives. This included developing and reinforcing job skills with emphasis on service, efficiency and professionalism. Responsible for providing one on one and group training, reviewing work, providing feedback on results, and briefing staff on procedures and company policies, as well as planning and managing types of training to be used. Utilized interpersonal, analytical, and organizational and prioritization skills for this position.
Claims Adjuster 03/99 to 03/01
Hired to investigate, evaluate and equitably settle moderately complex auto and property claims in accordance with the terms and conditions of an insurance policy contract applicable to the liability facts and damages. Provided prompt and efficient claims service to customers, as well as providing training, file handling guidance, and/or supervising/mentoring other claims personnel. Applied knowledge of coverage and local laws to investigate and conclude claims in accordance with company procedures and applicable state regulations/laws. This required strong negotiation, investigation, communication and computer skills. Office administration tasks included, filing, faxing, copying, auditing, telephone skills, editing/proofreading, mail processing and all Microsoft Office applications.
Department of Defense (US Naval Medical Clinic, UK), London, England 05/02 to 03/04
Reception Supervisor Left due to spouse’s military PCS 02/03 to 03/04
Accountable for the management of up to 7 Medical Corpsman, as well as handing out patient assignments, coordinating their daily duties, coaching, mentoring and feedback responsibilities. Determined eligibility and admitted only authorized beneficiaries to the clinic. Categorized urgency of treatment through personal observation, experience with patients, and consulting with clinical nurse. Answered telephones and maintained appointment book, via CHCS computer program for patients and schedules for medical officers and physicians. Created new and temporary records, as required, coordinate staff and patients during disaster and emergency drills, and served as chief training coordinator and technical advisor for other receptionists, corpsman, reservists and volunteers on front desk responsibilities and CHCS computer tasks. Served as Medical Records Custodian, Responsible for record handling, security and confidentiality, supervised annual review of all non-active duty medical records, updating and verifying them according to the current BUMED directives, and accountable for retirement of inactive records.
Management and Program Assistant 05/02 to 02/03
Office automation duties, as well as clerical functions for support to Management, this included Automating reports, creating, copying, editing, storing and printing a wide range of documents in final form from handwritten drafts. Operated a computer in support of office operations, this included travel orders, producing reports, creating Evals/FitREPS, writing Navy awards and correspondence, assisted in sending Defense Message System (DMS) E-mails, and preparing them in Turbo Prep. Maintained and updated computer user manuals, reference books and operating handbooks. Received, redirected, or assisted with routine telephone calls. Authorized to receive and distribute U.S. Mail.
Education
• Excelsior College, Online/Albany, NY
Some college completed/currently pursuing Liberal Arts degree In Progress
Training
• Insurer’s Loss Control Institute, Alexander & Schmidt, Portland, ME 07/07
P&C Risk Assessment, Safety and Loss Control Survey Course.
• OHSA - Occupational Health & Safety Administration, Online 07/07
10 Hour Construction Course
• Insurance Designation/Associate in Risk Management (ARM) In Progress
Risk Assessment, Loss Control and Financing courses
• Insurance Designation/Associate in Claims (AIC) 01/07
Auto, Property, Liability, Bodily Injury, Worker’s Compensations claims courses
• USAA Training Program, Norfolk, VA 05/99
US Certification/License
Property and Casualty Adjuster Course
Appraisals & Awards
• USAA Presidential Coin Award for customer service excellence 2006
• Nomination to the National Dean’s List 2005
• Peer recognition letters for customer service skills and teamwork 2005
• USN Letter of Appreciation for Customer Service Excellence 2003
• Recipient of PRIDE (Professionalism Resulting In Dedication to Excellence Award) 2001
Peer commendation for practicing PRIDE principles
• Letters of Commendation from IRU Department Representatives for mentoring Appreciation 2001
• Recognitions for Highest Number of Direct Repair Program Assignments for USAA 2001
• USAA Letters of Compliment from Satisfied Customer for Service Excellence 2000 & 2001
References Available Upon Request
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