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Telecoms Field engineer Resume
Connie
US-Michigan
Director
To obtain a director position where my critical thinking and problem solving skills will be utilized in a team oriented, growth-motivated organization.
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levels of performance. A talent for building relationships at all levels within an organization. Advanced human resource management with consensus and team building, mentoring, and coaching. Excels at communication with stakeholders, providing up-to-date reporting and information regarding projects and initiatives. Reputable for achieving cohesion among disparate groups to work collectively toward a common goal. Unique and insightful solutions for a broad range of issues from organizational-wide to individual staff issues.
PROFESSIONAL EXPERIENCE
STRATANET, LLC; COLUMBUS, OH 2007 to present
CONSULTANT
Provide policy consulting to a successful holistic consulting group that offers complete business and personal solutions.
* Technology and human resource policy and procedure analysis and development. Project overview: to increase efficiencies and reduce liability for StratAnet, LLC organization by developing an overarching set of documents and templates.
EASTERN MICHIGAN UNIVERSITY; YPSILANTI, MI 2001 to 2007
DIRECTOR, ICT POLICY AND ORGANIZATIONAL EFFECTIVENESS (2004-2007)
Senior management and soft skills expert with responsibility for technology policy, organizational development, coaching, and talent development for the IT division of a major university. Represented the university on local collaborative partnerships and national organizations.
* Championed and led a successful organizational “attitudinal” culture change initiative.
* Originated the “State of the IT Workforce” report; workforce analysis of current workforce, technology trends in education, labor market trends and implications.
* Participated on the Mega-P, a unique partnership of workforce and economic development business, government, and education institutions.
* Promoted, created, and facilitated the first table-top exercise for the division’s disaster recovery plan.
HUMAN RESOURCE CONSULTANT (2001 – 2004)
Advised leadership on human resource policy, labor relations, performance management, and talent development for the IT division. Provided comprehensive human resources strategy to support business needs: selection and recruitment, job descriptions, policy, compensation, and training. Actively participated on management team during labor negotiations.
* Pioneered and facilitated a division level organization transformation project. Created consensus and teams moving the IT organization from an ineffective “silo” based structure to a thriving and growing self-managed team-based matrix structure using principles for excellence.
* Analyzed and recommended new compensation categories for all technical positions as a key member of the university compensation broad-banding committee.
* Authored human resource policies for the division which were eventually adopted by the whole university.
* Initiated and managed the technical staff recruitment and selection, employing behavior-based interviewing methods.
* Developed a standardized performance appraisal program, as well as overseeing the documentation of performance improvement plans.
* As part of a team, developed and implemented a senior leadership professional development program.
CORPORATION FOR A SKILLED WORKFORCE, INC; ANN ARBOR, MI 2000 to 2001
POLICY ASSOCIATE
Designed and facilitated data gathering and qualitative research analysis activities for a nationwide consulting group that specializes in workforce development, on a local, regional, and national level. Enthusiastically contributed as a project team member on multiple simultaneous projects including One-stop benchmarking, policy development, program evaluations and strategic planning.
* Researched and co-authored the State of the Workforce Report for a tri-county region. This report was the basis for local officials’ strategic planning of workforce development.
* Contributed to the development of the Leadership Guidebook for Workforce Board Excellence, an informative guide that was used by workforce boards all over the nation.
* Developed curriculum and presentation materials for a nationwide Department of Labor training conference of multiple audiences totaling over 500 participants.
OPTIONS CENTER, INC; ANN ARBOR, MI 1995 to 2000
EXECUTIVE DIRECTOR (1998 to 2000)
Promoted to primary leader of this nonprofit human service agency dedicated to crime prevention through intervention by providing transitional and support services to ex-offenders and their families. Directly, oversaw fund development, budget and accounting, marketing, human resources, and all operations. Supervised all program and support staff and performed all human resource related functions, developing volunteers and professional staff into outstanding performers.
* Developed employee handbook, application and hiring documents, organized human resource files and handle all human resource reporting.
* Orchestrated the agency expansion and turnaround; reorganized, expanded program services, increased awareness and alliances. Doubled revenues within 2 years.
* Leveraged relationships with key officials to build an alliance of once competing agencies by developing a dynamic team of agency directors dedicated to promoting a “seamless service delivery” system.
PROGRAM MANAGER (1995 to 1998)
Directed the employment and training program for the agency. Proactively managed contract administration and served as a liaison with the local and state agencies and other community nonprofits. Recruited employers for consumer job placement positions.
* Secured new funding opportunities and programs to include a county-wide Day-Reporting (alternative sentencing) program for ex-offenders.
* Trained, coached, and placed of 700 individuals in employment in a 2 year period.
* Recruited, trained, and supervised program staff, interns and substantial number of volunteers.
HURON SERVICES FOR YOUTH; ANN ARBOR, MI 1993 to 1995
HUMAN RESOURCE COORDINATOR
Administered disability, medical benefits, and workers compensation programs. Provided staff communication, publishing an internal newsletter. Chaired multi-functional teams.
* Established a new program to promote “Accident Free Days” which was recognized by the agency’s insurance company as successful and ultimately lowered insurance rates.
* Created and executed a plan to revise all job descriptions in accordance with the Americans with Disabilities Act of 1990.
* Developed and implemented training workshops for professional staff.
ADDITIONAL EMPLOYMENT
Executive Director, Father Patrick Jackson House Program, Ann Arbor, MI 1992/93
Owner, MICA Property Management Systems, Whitmore Lake, MI 2005/present
EDUCATION AND CERTIFICATIONS
Master of Social Work * Eastern Michigan University, Ypsilanti
Bachelor of Business Administration * University of Michigan, School of Business, Ann Arbor
Senior Professional in Human Resources (SPHR) Certification
Currently pursuing Project Management certification
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