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Customer Care Excutive: Non-Voice Resume
Manager Hr & Adminstration Resume
Ramesh
Oman
Project leader /Team leader
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and effective results well of schedule while forming cohesive team environments.
Professional Experience
Company Name : Saud Bahwan Group, Muscat, Oman.
Period : November 1997 to till date.
Company Name : Lakshmi Machine Works, Coimbatore, India
Period : March 1990 to November 1997.
Technical Expertise
Programming Languages : AS/400, RPG, RPGILE, FREE FORMAT, SQLRPGLE,
JAVA, Dot Net, Ingres and C
Operating Systems : Windows NT/2000, OS400- V5R3, V5R4, UNIX
Java Technologies : Swing, EJB, Servlets
Databases : DB2, Ingress 6.0, DB2 UDB 7.2
GUI : WSAD 5.0, WebSphere Studio 4.0, Dot Net
Other tools : Aldon LM (i), ClearCase, Implementer
Reporting Tools : Crystal Enterprise 10.0
1) Client: TOYOTA Service Division November 1997 - till date
Applications done in AS/400:
• Fully involved in analysis, user interaction, designing, assigning tasks to team members, motivate them to accomplish the tasks within the deadlines, testing, interfacing and implementation.
• Also was strict with the quality and efficiency of the program and met the user requirements from time to time and made necessary changes according to user\'s specifications.
Role: Sr. Team Leader
1. Warranty System for Vehicle Parts:
This System handles submission of warrantied parts to the manufacturer and getting settlement for these warrantied parts from the manufacturer.
2. Y2K Project:
This project involved Y2K conversion using INTO 2000 Tool of all RPG, ILE, CL, DDS, SQLRPG files.
3. Contract Monitoring Service System:
This system monitors contract details of Vehicle Service, Contract details and Customer details.
4. OGW (ONIC Gulf Warranty) System:
This system covers out-side Insurance/Warranty for four wheelers and consists of modules like Vehicle Master, Policy Details, Premium Payment, Claims Settlement and Monthly Reports.
5. Trade-In Vehicle System:
This system maintains Sales details of Used Vehicles like Prospect, Evaluation, Stock Process and Sales.
6. Gate Pass:
This system maintains out pass of Serviced Vehicles and consists of modules like Gate Pass Generation, Subsequent Gate Pass, and Vehicle Exit/Entry.
7. EPS (Extended Production Scheme) System:
This system covers in-house Insurance/Warranty for four wheelers and consists of modules like Vehicle Master, Policy Details, Premium Payment, Claims Settlement and Monthly Reports.
Environment: Hardware - IBS-AS310, S20, Iseries, 50S
Software - AS/400, RPG, ILERPG, SQLRPG,CL
(A.S.M.A.N) Automotive Shop Management System
Role: Team Leader
The purpose of this business application software (A.S.M.A.N) is to accurately
Quantify profitability and efficiency of TOYOTA Workshops. This should result in a continuous improvement of the quality of service thus increasing market share and image. It should also simultaneously result in identification of bottlenecks and cost control.
The new system evolved due to slow adaptability to changing business needs difficulty of integration with new technologies and lack of workshop automation of the existing legacy system. A.S.M.A.N allow prompt response to customer inquiries, drastically cut vehicle receiving and delivery time, result in more accurate estimates of shop efficiency and increase in market share.
Applications completed in Java for ASMAN :
1. Attendance System along with Shift Schedule, Shift Monitoring and Service a Vehicle.
This system is mainly used for Workshop Technicians to automatically monitor/maintain the attendance of Technicians and helps to estimate the efficiency, utilization and productivity of a Technician.
2. Sublet:
This system is used to monitor and keep track of the subcontract work done for vehicles.
3. Test a Vehicle:
This system involves in monitoring the various stages of testing a vehicle and the job done by the technicians.
All the above projects were analysed, designed using Rational Rose and done in Java J2EE architecture with WebSphere and components like Swing, Servlet, EJB and JavaBeans.
Environment: Windows 2000, AS400, DB2 UDB, IBM WebSphere Application Server 4.0, IBM Http Server 1.3, WSAD 4.0, Web Sphere Studio 5.0, VAJ 4.0, IBM SecureWay (LDAP) Rational ClearCase, Crystal Enterprise and Java Web Start.
2) Client: Lakshmi Machine Works, Coimbatore, India March\'90 - Nov\'97
Role: Sr. Programmer
• Was an active person in a 5-member team and was responsible for designing, coding, implementation, testing and maintenance of the system. Generated reports as per user requirements.
Hardware: UnisysU6035/UNIX SVR4, UnisysSMP5400/SCO Open Server5.0
Software: Ingres 6.4
Applications done in Ingres
1. Inventory Control for Stores and Foundry Division:
This system takes care of Stock handling of materials in the Stores and Foundry Division.
2. Material Inward and Outward System:
This system monitors the incoming and outgoing components to and from the Factory.
3. Pay Card System:
This system involves in calculating the Machine Hour Utilization for all Machines in the Machine shop, Assembly and Painting Department. It also calculates the Man-Hour Utilization for each Employee in Machineshop, Assembly, Painting and Packing Departments.
4. Sales Outstanding System:
This system helps in maintaining all outstanding sales components in the Factory and Sales Department.
Apart from the above projects, many projects have been designed, coded, tested and implemented in FoxPro as a Programmer like Attendance, Personnel Information, Gauge Calibration, Tool Room Inventory Control, Foundry Division Sales and Production Planning System. Also maintained the existing system and generated reports as per requirement.
Personal Profile
Address For Communication : Muscat,
Sultanate of Oman
Mobile No: 00968-99133135
Residence No: 00968-24790997
cbenramesh@hotmail.com
Nationality : Indian
Marital status : Married
Overseas Experience : Ten years in Muscat, OMAN.
Education : M.Sc., (Information Technology) – 70%
First Class
Certificates Obtained : Microsoft Certified Short-time courses in
1. Visual Basic
2. SQL Server
3. Dot Net
4. Aldon
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