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claims benefit specialist Resume
Christine Joy
US-Ohio-Cincinnati
Senior Program Officer
BS Community Development graduate seeking a post in a non-profit organization
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r management involving private and public sector participation
· Dynamic leader and mentor, motivates team towards success
· Bachelor’s Degree in Community Development and extensive training through hands-on experience and through seminars for working professionals
PROFESSIONAL EXPERIENCE
Operational Planning and Management
· Designed, directed and coordinated simultaneous implementation of several programs which facilitated development of: 1) Manual of Operations for setting up programs for possible replication; and 2) metrics for program proposal evaluation
· Documented and reviewed project reports and schedule at each phase
· Negotiated contracts that ensured quality and met standards
· Analyzed results of operations for substantial gains and efficient utilization of resources impacting nationwide training of more than 8,000 individuals
· Recruited and requested assignment of personnel, including mentoring and training of successful candidates
· Supervised a team of five, involving training, work flow quality control, conflict resolution and review process
· Prepared and implemented staffing plans, work plans, and budget
· Coordinated with regional and international counterparts for specific activities
Financial Development and Management
· Built and strengthened existing client base through personal attention, quality service and follow through; proactively sought potential sources of revenue; resulting in revenue growth from 7M to 30M per year for specific area of management while keeping overhead at less than 15% of total fund portfolio
· Assisted clients by providing venues to express corporate citizenship, program design and implementation and administrative support
· Created collaborative environment for more than 100 different institutions to participate and pool resources to help ensure that aims, goals and objectives were accomplished in accordance with outlined priorities, time limitations and funding requirements
Board Coordination and Management
· Collaborated on the profiling and recruitment of board members
· Prepared presentation reports of programs for board review and approval
· Provided inputs on current initiatives and program direction
· Secretariat support including travel arrangements, presentation reports and documentation of meetings
Communications and Advocacy
· Helped direct and coordinate PR activities involving internal and partner organizations
· Organized promotional roadshows to rollout of two new programs and oversaw presentations at the activities
· Assigned and supervised dedicated staff to act as communications’ specialist to promote awareness and increase visibility
· Persuaded local government support through community organizing
· Represented company at conferences, meetings and other similar activities
Volunteer Development and Management
· Designed volunteer opportunities for both corporate and non-corporate institutions, including overall coordination with different stakeholders to ensure smooth implementation
· Organized briefing and orientation activities for first time volunteers and provision of secretariat support
· Documentation of activities for learning and impact evaluation for sustainability
PROGRAM DESIGN AND MANAGEMENT EXPERIENCE
2003-2007
· Microsoft’s Partners in Learning
· SMART Schools Program
· Citibank Centers for e-Ducation (1999-2006)
1999-2003
· Mirant Foundation’s Project Big Star
· CEMEX with a Heart Computer Laboratories and School Building Programs
· Citibank Employee Volunteerism through Teacher Training
· Unisys Employee Volunteerism through Teacher Training
· Jr. Philippine Computer Society Volunteerism (in collaboration with Sun Microsystems) through Teacher Training
· UP Pre-Medical Society Science Laboratory Instrumentation
WORK HISTORY
Philippine Business for Social Progress
www.pbsp.org.ph +011632527-7741
Served 5 positions in this company in three different units; twice promoted
Operations Group Directorate (2007-2004)
Senior Program Officer; Program Officer 1
Membership Development Unit (2004-2001)
Program Officer 1; Program Officer 2
Center for Corporate Citizenship (2001-1999)
Program Officer 2
VOLUNTEER EXPERIENCE
Summerside United Methodist Church (2007-present) : Hospitality Committee
UP Corps of Sponsors (2001-2006) : Teambuilding Facilitator
Lyrics and Sheets Foundation (2003) : Mountain Clean-up
Habitat for Humanity (2002) : House building
UP College of Social Work & Community Development (‘96-‘97) : Community Organizer
UP Oblation Corps System-wide (1996-1998) : Coordinator
MAGUCUD Foundation, Inc. Cuyo, Palawan (1996-1998) : Organizer and Coordinator
EDUCATION AND TRAINING
BS in Community Development
College of Social Work and Community Development
University of the Philippines – Diliman, Quezon City Philippines
College Scholar Academic Year 1996-1997; 1997-1998
Recipient, Rutsuki Fujisaki Scholarship 1997 – 1998
Training and Seminars Attended
Microsoft's Innovative Teachers' Global Summit
Redmond, Seattle 2005
21st Century School Leader Development
Microsoft Partners in Learning/ University of Washington
Bangkok, Thailand 2005
Project Design, Implementation, Monitoring and Evaluation
Philippine Business for Social Progress
Laguna, Philippines 2002
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