Novell Netware Systems Manager 3 Resumes in US-New Mexico-Albuquerque: Bernadine

Novell Netware Systems Manager 3 Resume

Contact Candidate

Name:

Bernadine

Location:

US-New Mexico-Albuquerque

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Novell Netware Systems Manager 3

Personal Website:

Objective:

To obtain a position utilizing my work experience and education in Information Technology.

Resume Text:

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Professional and Server, New Horizons, May, 2001, Albuquerque, NM
Microsoft Certified Professional, NT Server 4.0, Microsoft Certificate # 1703751, Passed Exam on December 7, 1999
Crystal Reports 7.0 with HEAT, Bendata Corporate Headquarters, July 1999, Colorado Springs, CO
Microsoft SQL Server 7.0, Data Management Systems, March 5, 1999, Albuquerque, NM
Heat for Windows System Administator Training, Bendata Corporate Headquarters, July 1998, Colorado Springs, CO
Supporting Microsoft Windows NT 4.0 Core Technologies, Kemtah Group, Feb-1998, Albuquerque, NM
Administering Microsoft Windows NT 4.0, Kemtah Group, Oct-1997, Albuquerque, NM
Supporting Windows 95, Data Management Systems, Sept. 1996, Albuquerque, NM

EXPERIENCE:

State of New Mexico CYFD ITS, Novell System Administrator, May 21, 2007 – Present
Install Novell 6.5 SP6 on servers. Install Zenworks for remote desktop administration. Backup and restore files. Resolve network and printer issues reported by customers. Add network printers to the Novell network. Update virus definitions on the servers. Monitor servers and resolve issues for minimal down time. Utilize Novell Migration tool to replace servers in the field. Travel to remote sites with a replacement server and a laptop. Perform server migration in the field.

Kirtland Air Force Base Det 12, Air Force Space and Missile Command, PC LAN Support--Feb 1997-May 11, 2007

Abacus Technology Corporation, Senior Help Desk Technician, Dec 25, 2005 – May 11, 2007—DOD Secret
Responsible for server administration of Windows 2000 server used for customer work order entry.
Server administration of a Windows 2000 server used for SQL databases. Maintain all software and
hardware. Responsible for monitoring the SDTW Help Desk E-mail and entering tickets into the
Remedy Action Request System (ARS). Help customers with computer issues on a daily basis. Write
and generate Monthly Crystal Help Desk Reports from the ARS system for management. Monitor help
desk tickets daily and produce a daily report for the help desk team. Monitor help desk activity to
ensure policies and procedures are followed.

Engineering/Documentation Systems, Inc., Computer Scientist, Feb 1, 2004 – Dec 25, 2005—DOD Secret
Upgrade Heat to most current version utilizing a Microsoft Access backend and later upgraded the
HEAT database to SQL. Evaluate Help Desk software for work order and asset tracking. Proposed to
Management the Magic Help Desk software with the integration of Magic Wand to tie assets, barcodes and work ordersto client information. The solution provides an asset inventory service history for SMC
Det 12. Assisted with configuring two servers with Windows 2000 Server for the Magic application and
a Magic testbed. Export client data from SQL Heat Table and import to Magic SQL table. Responsible
for work order entry into Magic so it is transparent to the Help Desk personnel. Coordinate and
communicate to vendor the needs of bar coding technology for scanning serial numbers into the Magic
database. Worked with vendors to produce Crystal reports and a barcode label as specified by the SMC
Det 12 Equipment Control Officer and her assistant. Responsible for SMC Det 12 toner inventory and
printer repair. Provide management with analysis of toner and consumable Usage reports. Order and
track replacements for computer equipment. Generate Monthly reports that illustrate the number and
types of calls the Help Desk receives. Provide PC/LAN support to SMC Det 12 customers. Use
Directory and Resource Administrator (DRA) tool to perform account administration. Perform PC setup
utilizing Kirtland AFB Prestine install for standard configuration. Install and support Air Force
applications such as ABSS, CCaRS, and Conwrite.

Engineering/Documentation Systems, Inc.,PC/LAN Support May 30, 2000 – Jan 31,2004—DOD Secret
Used HEAT with an Access back end to customize the software frontend for work order entry and
tracking. Manage work flow for SMC/TE Help Desk. Ensure work orders are entered for proper
reporting to DET 12 SMC TE management. Configure laptops to communicate to Remote Access
Server. Track software licensing and work with Automated Data Processing Equipment custodian for
each department to issue software. Produce software inventory reports for DET 12 SMCTE management.

Rose International, Technical Consultant, December 1999 – May 30, 2000—DOD Secret
Responsible for upgrading and maintaining the (Help Desk Expert Automation Tool) HEAT system
with an access backend. Automate tasks and utilize the HEAT software to make things easier for
PC/LAN support personnel. Enter and track all in coming PC/LANsupport work flow. Create and
maintain and run Help Desk Reports for management.

Anteon Corporation, Senior Analyst/Programmer, October 1998 – December 1999—DOD Secret
Act as the first point of contact for PC/LAN support. Enter and track work orders in the HEAT System with an Access backend. Resolve computer issues on the telephone. Escalate computer issues to technicians that can not be resolved over the telephone. Answer questions on help desk protocol and questions on what we are allowed to support by the guidelines of our contract. Handle toner distribution for all printers on the SMC/TE LAN. Perform administration of new user accounts. Delete user accounts of users that have left SMC/TE. Backup and maintain the HEAT database system. Setup laptops and modify user accounts so user’s can logon to the Remote Access Server. Perform PC setup of software with standard configuration of software. Configure Network Interface Cards and protocols to connect to NT network. Communicate to SMC/TE ADPE Custodians customer needs to facilitate minimal PC downtime.

TRI-COR Industries, Inc., Microcomputer Specialist, February 1997 - October 1998—DOD Secret
Resolve computer issues on the telephone. PC desktop support to end users including setup, troubleshooting, and repair of computers and associated equipment. Coordinate customer needs to facilitate minimal PC downtime. Educate users in hardware and software technologies. Install HEAT system upgrades on NT server with an Access backend. Backup and maintain the HEAT system. Implementing a prototype for a project database for Network Manager. Train technicians on how to log calls into the HEAT system. Create and run reports using Crystal Reports from an Access backend database. Work closely with toner vendor on network printer analysis and toner pricing.

First Security Bank, Network Monitor, May 1996 - August 1996
Reviewed monitors of Automatic Teller Machine (ATM) network. Assisted First Security interstate and intrastate branches through ATM troubleshooting and maintenance. Dispatched maintenance crews to ATM sites. Informed maintenance crews on procedures on how to get into the ATM. Reset gateways when branches were unable to use computer systems. Deactivated First Security Debit Cards.

CVI Laser Corporation, MIS Intern, June 1995 - May 1996
Assisted Information System & Applications Development Manager in daily operations. Assisted in network reconfiguration in a client-server environment . Modified 4gl Informix source programs running a SCO UNIX system. Utilized SQL and the Informix report writer retrieve data from the database. Added new products to the database, performed analysis and automated manual processes. Devised an automated system (with Microsoft Access) for customer inquiry response. Performed telecommunications analysis and entered the data into Micosoft Excel spreadsheets.

New Mexico Mutual Casualty Company, May 1994 - June 1995
Asst. System Administrator: Added and deleted users, performed backups, software installations, hardware and software troubleshooting for both UNIX and Novell operating systems.
Statistical Specialist: Debugged report writer programs, performed statistical reporting of insurance data, transmitted data via file Transfer Protocol software.
Admin. Specialist: Supervised Administration Department, coordinated processing and distribution of forms and related items, typed memos to vendors and Administration Director, responsible for reconfiguration and proper functioning of telecommunications equipment, attended supervisor classes and seminars on effective leadership.
Technical Writer: Utilized Yourdon methodology for diagramming work flow.

Signetics Company, Senior Computer Diagnostician, 1987 - 1990
Responsible for reboot, monitored VAX/VMS system, used VMS utilities to add and delete users, responsible for daily and image backups, distributed critical daily reports generated by Comets/Workstream database, trained Computer Operators, performed payroll preparation, maintained printers and documented procedures.

Sandia National Laboratory, Software Librarian, 1985-1986—DOE Q
Performed system administration duties, separated, distributed reports, maintained printers and documented procedures.

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