Sales, Services Specialist Resumes in US-California-Anaheim/Huntington Beach: Cathy

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Contact Candidate

Name:

Cathy

Location:

US-California-Anaheim/Huntington Beach

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Sales, Services Specialist

Personal Website:

Objective:

OBJECTIVE
Professional with extensive background in customer services, communication techniques, accounts receivable, billing and collections methods and principles, employment development, coordinating, consulting, research files and cases, record management and interviewing and investigation skills.

Resume Text:

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ecific experience in your business, I more than make up for with my dedication, energy and determination.

I thoroughly understand the importance of developing customer relations, generating revenue from sales potential within a designated territory, and maintaining accurate customer information. I have the aptitude and willingness to learn the necessary information to promote your products or service. I am fully capable of projecting a positive and professional image of an organization and its products. I strongly believe I possess the necessary skills and qualification your organization seeks to be successful in this field of work.

Your time in reviewing my confidential resume is greatly appreciated. I would like to discuss the possibility of setting up a personal interview at your convenience.

Very truly yours,

Cathy Lyons

CATHY LYONS

12344 Lime Place, Chino, CA 91710

909-613-0858 / Cathlin40@aol.com

OBJECTIVE
Professional with extensive background in customer services, communication techniques, accounts receivable, billing and collections methods and principles, employment development, coordinating, consulting, research files and cases, record management and interviewing and investigation skills.

SUMMARY OF QUALIFICATION
Results orientation, good analytical and organizational skills. Able to make decisions and follow through on job responsibilities. Self-motivated and capable of handling a heavy workload. Computer skills, SAP, Word and Business Objects. Interpersonal and communication techniques. Skilled at working in a call center environment.

Ø MANAGEMENT

Successfully managed a staff of twenty.

Planned all operational activities, organized and facilitated work policies, procedures and practices in order to integrate the activities of diverse programs to attain common goals.

Researched business problems to develop solutions.

Maintained and controlled the accounting and fiscal functions.

Prepared and reviewed reports and files.

Coordinated and direct all phases of business activities. Participated, planned and attended special events and health fairs.

Ø LEADERSHIP

Accomplished team player with the ability to work independently to successfully meet requirements for projects.

Successful in creating a positive work environment by motivating and building morale.

Developed cooperative working relationships with representatives at all levels of government and public sector.

Effectively handled all phases of staff employment beginning with selection, maintaining performance appraisal, disciplinary action and termination.

Ø PUBLIC RELATIONS

Successfully analyzed complex business inquires and recommended an effective course of action.

Interacted with the County of Los Angeles and the State of California employees and clients.

Ø INTERVIEWING

Conducted interviews and made investigations to determine eligibility for services.

Counseled and advised people in order to identify problems with staff.

EXPERIENCE

Self employed and various jobs, while seeking a suitable career position.
06/01/2006 to Present
Assist clients on finding the right products to fit their needs.
Customer Services, Coordinator and Management work.

CARDINAL HEALTH MEDICAL PRODUCTS and SERVICES 2004 – 2006

Service Specialist

Primary support person for resolution of administrative and service related issues for designated customer accounts. Proactively interface with assigned accounts to resolve problems related to backorder, substitutes, shipping error, returns and credit and rebills.

Gatekeeper between sales, customer and credit contracting to facilitate accurate pricing. Responsible for record management, order entry, customer core list, new and lost business, EDI initiatives, Conduct case reviews with assigned accounts regarding fill rates and customer satisfaction.

Assist Albuquerque credit in account receivables management and aged dollars. Billing and collections methods and principles.

Reduced customer returns by 80% through analysis of customer high buying practices and lower purchasing period.
Built higher level rapport with customers resulting in-million dollars accounts.
Inside Sales of Medical products and supplies.

Responsible for a department just in time delivery accounts.
Performed services duties such as stock checks, price quotes, and basic inquires.
Resolved customer issues within a timely manner in order to determine best and fastest resolution to customer issues.
Coordinated information to internal departments involved.
Researched invoice, shipping and shortage discrepancies and provided resolutions to customers in a timely manner.
Performed credit research and resolve customer credit claims.
Released daily problem orders to allow them to ship on time. Ship verifying of all orders.

DANIEL DIVERSIFIED 1994 – 2004

Disability and Personnel Management Consulting Firm Operations and Human Resource Manager

Contracted with state of California to mediate with employees. Performed employee physical and intellectual capability assessment. Conducted employee orientation and supported employee's questions and needs. Ensured the administration of policies and procedures were accurate and appropriate. Assist employees with identifying and developing alternative actions to resolve or alleviate problems, case management of fifty plus files to review and close monthly, scheduling, troubleshooting. Planned operational activities and events, prepared and reviewed reports, files, proposals and budgets to reduce legislation. Accounts receivable, billing and collections.

ADDITIONAL RELEVANT EXPERIENCE

LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES
Accounting Clerk

Patient Admitting Clerk

Administrative Assistant

EDUCATION

Bachelor of Arts Degree, Organizational Communication

California State University, San Bernardino, CA

Medical Assistant, Southland Medical School, Los Angeles, CA