Regional Manager Resumes in US-Georgia-Atlanta South: Valeria

Name:

Valeria

Location:

US-Georgia-Atlanta South

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Regional Manager

Personal Website:

Objective:

Seeking management position were I can utilize my healthcare, administration and project management skills.

Resume Text:

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ganizational objectives. Available to Travel 100%.

AREAS OF EXPERTISE

 Project Management  Health Promotion  Statistical / Data Analysis
 Strategic Planning  Program Development  Financial Management
 Process Optimization  Forecasting  Disease Management

EXECUTIVE PROFILE

 Exceptional process and operations management abilities, able to maximize efficiency and make the most of a budget while maintaining a high standard of professional ethics and product quality
 Possesses highly developed and effective communication, negotiation and interpersonal abilities, producing strong presentations and developing a positive and productive working rapport
 A strong self-starter who thrives in leadership and team building positions, offering excellent training, development, supervisory and collaborative abilities
 Computer literate; proficient with a wide range of marketing, publication and productivity software

CAREER PATH

REGIONAL MANAGER, Kaiser Permanente ▪ Atlanta, GA 6/2006 – Present
Regional Department of Population-Based Care, Prevention and Health Promotion
Directs Chronic Disease Management Divisions, which includes Prevention, Patient Education, Health Promotion, (Healthy Living Courses), Care Management Institute, CMI, Implementation and NCQA/HEDIS. Directly responsible for departments’ oversight, operational needs and direction while managing a $5 million program (s) budget and overseeing 8 Program Managers. Notable achievements include:
 Created procedures for The National Committee for Quality Assurance, NCQA
 Manager of the Healthcare Effectiveness Data and Information Set, HEDIS interventions 2006 achieved scores of 70% Diabetes, 80% Mammography, 70% Hypertension

ADMINISTRATOR (Consultant), Watermark Consulting ▪ Atlanta, GA
Recruited by Brenda Stockton for Program Management in Private Behavioral Health Practice 5/2004 – 6/2006
Directly responsible for Marketing and Recruitment Analysis, Spanish-to-English medical interpretation, Family Service Agency consulting. Provided consultation for of behavior health agencies regarding development of policies for accreditation. Produced brochures, presentations. and marketing material. Conducted training, demographic analysis and conducted surveys and individual interviews. Prepared weekly, monthly and quarterly reports and presentations of statistical, and financial findings. Created program assessment tools based on JCAHO/CARF behavioral standards.

PROGRAM MANAGER, Morehouse School of Medicine ▪ Atlanta, GA
Selected to Direct and Manage Programs and Services 4/2001 – 5/2004
Managed Human Resources, Student Assistance, Curriculum & Training and Counseling programs with a $1 million budget. Directly responsible for grant oversight, operational needs and direction. Managed 3 Adjunct Faculty Members and 8 Administrative Interns. Managed grants and budgets—including obtaining additional funding—for various health programs, including HIV/AIDS breast and ovarian cancer, obesity intervention and alcohol risk management. Ensured program success by developing marketing material and performing in-depth financial analysis, assessments and audits.

CAREER PATH (continued)

CONSULTANT HEALTHCARE ANALYST –Part time
Watermark Consulting, Atlanta, GA Full Time MS/MPA Student ▪ Atlanta, GA 6/1998 – 4/2001
Fulfilled various leadership roles for private projects. These roles included recruiting, training and managing personnel. Planned and managed project budgets, developed business procedures and digital record keeping. Utilized expertise in public administration and healthcare for strategic planning, program evaluation and the development of tools and procedures to enhance program effectiveness. Notable achievements include:
 Dramatically reducing training costs by training employees with MS Office applications
 Boosting customer satisfaction rating to 99% through diligent surveying and complaint resolution

PROGRAM ASSOCIATE INTERN, Emory University ▪ Atlanta, GA
Department of Family & Preventive Medicine 10/1997 – 6/1998
Implemented and planned programs focused on heath care services for rural and outlying Georgia counties. Employed marketing tools and techniques, developed employee incentive programs and performed program assessment and financial analysis. Developed brochures, newsletters and additional promotional material to increased program awareness. Notable achievements include:
 Establishing training sites in rural areas in order to educate physicians and heath care specialists and implemented Mobile Physician Unit for understaffed, low-income counties
 Improved patient satisfaction by 60% by boosting employee morale through recognition and award programs

DATA SPECIALIST, Miami Children’s Hospital ▪ Miami, FL
Assisted Director of Ambulatory Services 08/1995 – 10/1997
Assisted with the daily operations of the medical facility by developing marketing initiatives, ensuring quality client care, enhancing delivery of medical services and directing volunteer program. Scheduled minor patient-physician appointments. Notable achievements include:
 Demonstrating budget management proficiency by managing $500,000, forecasting expenditures and returns, conducting assessments of money spent, and taking measures to maximize budget value—reduced hospital expenditures by 30%
 Significantly reducing outpatient wait times through development of volunteer program
 Obtaining JACHO rating of 98% for achieving reporting goals for quality assurance and benchmarking statistics
 Reduced wait time for Emergency Room from 3 hours to 90 minutes by introducing enhancement procedures

EDUCATION / PROFESSIONAL TRAINING

M.S. HEALTHCARE & MPA PUBLIC ADMINISTRATION 1999
Troy State University ▪ Atlanta, GA

B.A. BUSINESS ADMINSTRATION & COMMUNICATIONS 1995
Carlow University ▪ Pittsburgh, PA

A.A. BUSINESS MANAGEMENT & ACCOUNTING 1988
Jefferson Community College ▪ Steubenville, OH

Additional Professional Training
Landmark Education Leadership Training, Atlanta Center ▪ Atlanta, GA
Grants and Program Management Training, U.S. Department of Health ▪ Atlanta, GA
Grants Management Software Training, Morehouse School of Medicine ▪ Atlanta, GA
Program Management & Development Training, Morehouse School of Medicine ▪ Atlanta, GA
Grant Writing and Program Planning, Mercer University ▪ Atlanta, GA 2007
2006
2004
2004
2003
Software Proficiencies
 Office Suite  Black Board  Visio  MS FrontPage  Excite
 MS Project  Lotus Notes  People Soft  Dreamweaver  Remedy
 SAS  WEBEX  ADP  SAP  SPSS

REFERENCES AVAILABLE UPON REQUEST