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Sr. Technical Specialist Resume
Janice
US-Arizona-Phoenix
Business Analyst
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mine and develop Business requirements and design documents using Method/1 documentation
Work with business and technical teams for custom voice and web software applications testing stages
Analyzes deficiencies in compliance and develop corrective action plans to effectively define and measure improvement objectives and outcomes
Conduct quality reviews with project team to determine which functions fail to meet established criteria and require further multi-disciplinary review; provides ongoing feedback to operations on quality assurance metrics
Create/maintain Business project plans and provided weekly status reports
Ensure test data selection range and volume for each region was related to functional design specs
Participate in all Testing stages in a Software Development Lifecycle environment
o Perform DB2 data mapping for business metrics
o Develop test scripts and DB2/Relational database test cases
o Executed and DB2/Relational database test cases
Performed Gap analysis and provided optional solutions
Develop Business User Manual, Reporting tool Users Guide & Training documentation
Environment: Lotus Notes MS Project Plan MS Word MS Excel MS PowerPoint Intranet Web Stratus Boxes DB2 tables VSAM files Windows Xp Professional VISIO
Wells Fargo Bank Tempe, AZ Oct-2003 thru Jul-2005
CSR-3
Manage assigned activities: customer service and invoices
Create service request as a call center dispatch
Confirm schedule service request with branch personnel, tenants, and vendors
Assist in the training of new hires
Environment: MS Outlook MS Word MS Access MS Excel MS PowerPoint MS Windows 2000 Professional
NDCHealth Information Services Phoenix, AZ Sep-2000 thru Sep-2002
Project Manager
Create training material and conduct training sessions on applications and systems
Prepare project plans, define resource personnel, allocate tasks, track progress and produce weekly status reports
Develop corrective action plans to ensure business objectives were met
Perform quality assurance of the Data Modeling interface of DB2/Oracle databases
Validate software releases for compliance with the Application Development division
Develop complex DB2/Oracle applications
o Design business/system user interfaces
o Design, create, and run functional tests
o Direct and assist with User Acceptance Testing and Training
o Perform application support post deployment
o Perform other analyst duties as necessary to insure a successful project outcome
Maintain Cobol/DB2 legacy systems
o Develop and execute test scripts and test cases and plans
o Develop and administer compliance quality assessments
Analyze and develop action plans to address performance gaps/problems
Convert the CICS Legacy applications into Visual Basic
Develop the Programmer\'s Standard Guide for MVS mainframe and Client Server
Environment: MS Outlook MS Project Plan MS Word MS Access MS Excel MS PowerPoint MS Windows 2000 Professional Intranet Web C++/Unix-based IBM/Cobol/DB2 Rational Rose CA Erwin Actuate & Crystal Reporting ViaSoft Docu/text DB2 Platinum SQL SAS MS Access
Aztech Professional Services Phoenix, AZ Nov-1999 thru Aug-2000
Technical Recruiter
Conduct full life cycle of recruitment of candidates
Prepare new hire paperwork, set-up personnel files and conduct new hire orientation
Process terminations and status change forms, conducts exit interviews
Develop and maintain contact with educational institutions, employment agencies and other sources for applicants
Determine Internet online recruitment strategies for attracting and recruiting candidates
Environment: MS Outlook MS Project Plan MS Word / MS Access MS Excel MS PowerPoint
NDCHealth Information Services Phoenix, AZ Jan-1998 thru May-1999
Project Manager
Develop strategy to improve productivity, resource mix, and lower resource cost
Motivate and align Business and Technology resources to achieve aggressive goals
Develop and revise complex DB2 applications
Lead off-shore team for mainframe and client server code development
Design system user interfaces
Reverse engineering on the Data Warehouse application/systems C++/Unix-based for client servers and mainframe IBM/Cobol/DB2 Create and run functional tests using test data created by SQL & SAS
Conduct and participate in all stages of testing and training
Perform application support post deployment
Project Lead of the Y2K project
Hired test team (15+ contractor) for Y2K
Liaison between the Business and MIS managers to develop business needs and acquire data mapping requirements
Conduct system integration and business user acceptance using UML tools for the client server systems
Gather and document business requirements in accordance to OOAD guidelines
Create documentation to prove due diligence for internal and external auditing
Develops and implements systems, procedures and forms to improve data collection and management reporting
Monitor queue trends and escalate issues
Environment: MS Outlook MS Project Plan MS Word MS Access MS Excel MS PowerPoint MS Windows Intranet Web C++/Unix-based IBM/Cobol/DB2 Rational Rose CA Erwin Actuate & Crystal Reporting CA-Datacom CA-Ideal CA ERwin CICS CLIST COPE DB2 DLI Docu/text ENDEVOR File-Aid/DB2 IMS DB/DC PANVALET Platinum PROFS PSI/OS2 QMF SQL TSO/ISPF ViaSoft VISIO XPEDITER EASYTRIEVE PLUS SAS
American Express Phoenix, AZ Jul-1996 thru Jan-1998
Project Manager
Lead Applications Development for business critical applications in US, Canada & Brighton,
Direct groups of Doc Coordinators to produce support documentation
Develop Quality Assurance test plans, test cases, and the method to analyze the results
Develop data modeling using UML tools
Conducted system and integrated testing of software to evaluate the system\'s compliance with its specified requirements
Business Analyst for Bank Audit Requirement Project
Performed full range functional testing on applications, including subsystem level test for prototype
Environment: Lotus Notes Microsoft Project Plan MS Word/Access/Excel/ PowerPoint Intranet Web CA-Datacom CA-Ideal CA ERwin CICS CLIST COPE DB2 DLI Docu/text File-Aid/DB2 IEF - Composer 3(V5.3) IMS DB/DC PANVALET Platinum PROFS PSI/OS2 QMF Rational Rose SQL TSO/ISPF ViaSoft VISIO MS Windows XPEDITER SAS
Motorola Tempe, AZ Jan-1994 thru Jul-1996
Project Lead
IEF expert and business analyst for the CSS/OP department
developed the release of ACTION and Notification subsystems utilizing on-line IEF
Assist architecture design team to re-design the finance applications to DB2/Oracle databases
Develop strategies to improve productivity and lower resource cost
Quality Analyst for release 3, system batch test and development for utilizing IEF on-line and batch
Perform quality assurance of test scripts, including progress reporting, defect tracking and risk assessments
Developed end user manuals, training materials, and quick reference guides
Edited, formatted, and provided screen shots to create user guides utilizing advanced features of MS Tools
Environment: Lotus Notes MS Office CA-Datacom CA-Ideal CA ERwin CICS CLIST COPE DB2 DLI Docu/text ENDEVOR File-Aid/DB2 IEF - Composer 3(V5.3) IMS DB/DC Lotus Notes PANVALET Platinum PROFS PSI/OS2 QMF Rational Rose SMART SQL TSO/ISPF ViaSoft VISIO Windows Xpediter/Xchange COBOL II SAS TSO/ISPF PS1/OS2 MVS/XA QMF Intranet Web C++/Unix-based
American Express Phoenix, AZ Jun-1990 thru Jan-1994
QA/Project Lead
IEF expert and business analyst on the GENESIS Project
Lead Analyst for Financial Instrument Reconciliation (FIRS) on-line system and subsystem
Create standards for IEF batch checkpoint & restart logic
Back-up person for implementation of the project paralleling in Brighton, England
Analyzes deficiencies in compliance using SQL DB2 queries
Develop corrective action plans
Managed test schedules and tasks for software development projects
Performed analysis and created test scenarios and test cases
Performed application and system integration tests
Documented test results and reported defects
Environment: Lotus Notes BMC CA-Datacom CA-Ideal CA ERwin CICS CLIST COPE DB2 DLI Docu/text File-Aid/DB2 IEF - Composer 3(V5.3) IMS DB/DC MS Office QMF Rational Rose SQL TSO/ISPF ViaSoft Windows XPEDITER IMS COBOL II COBOL II RPG II EASYTRIEVE PLUS SAS PS1/OS2 MVS/XA QMF SAS Intranet Web C++/Unix-based
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