Business Manager Resumes in US-Massachusetts-Boston South: sharon

Business Manager Resume

Contact Candidate

Name:

sharon

Location:

US-Massachusetts-Boston South

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Business Manager

Personal Website:

Objective:

Manage company image through promotion of professional client interface. Use strong organization and leadership abilities
to manage business office, customer service, and administrative operations functions. Impact bottom line through experienced financial accounting; manage income and expense functions. Manage basic HR. Direct administrative staff supporting customer service, projects, front and back office functions. Exceptional internal and external client relationship skills; able to ensure retention, and up sell on product and services.

Resume Text:

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pment and coordinated marketing efforts across business units
· Managed office functions including customer service, accounts payable, and contract management
· Improved accounts receivable standards, invoicing accuracy, collections of outstanding balances and letters of credit. Analyzed dealer performance in comparison to budget projections; addressed variance issues
First Marblehead Education Resources – Boston – 02/2003-11/2006
Senior Manager
· Managed account-servicing teams with account management, customer service, accounts receivable, collections, vendor relations, and vendor contract oversight. Implemented and managed contract compliance program
· Led the drive with Quality to implement process improvements addressing root causes for issues adversely impacting customers.
· Implemented corporate projects in EFT, virtual image system; improved timely payments and increased collections revenue on defaulted loans
· Marketed program year products and enhancements to lenders, guarantors, and vendors
· Implemented four new vendors and managed more than 20 vendors to meet corporate growth.
Tufts Health Plan – Norwell/Waltham - 04/2000-01/2003
Sr. Project Manager
· Managed corporate project teams implementing PPO TPA business with main operating system, thus realizing corporate initiative of marketing a full suite of health plans.
· Reduced redundancies in business operations, improved operating performance in customer services, invoicing and collections, enrollment, claims processing, and provider services.
· Managed consultants and contract relations. Norwell office closed upon project completion.
Recoll Management Corporation subsidiary of Fleet Bank – Boston – 06/1991-4/2000
Business Analyst and Client Relations Manager
· Managed contractors, contract renewals, and compliance performance standards in account servicing and collections
· Monitored performance services compliance requirements and contract renewal updates
· Implemented controls and processing policies as required
· Managed corporate projects and audits; managed client relationships as point of contact
· Developed business plan, budgets, resource training, and forecasting
EDUCATION
BS Business Administration
Accounting, CRM, and Navision ERP programs
Proficient in Microsoft Office, Outlook, PowerPoint, Excel; familiar with QuickBooks

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