IM Analyst Resumes in US-California-Silicon Valley/San Jose: Eric

IM Analyst Resume

Contact Candidate

Name:

Eric

Location:

US-California-Silicon Valley/San Jose

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

IM Analyst

Personal Website:

Objective:

Information Technology position where I can be a valued team player and help the company realize its growth targets.

Resume Text:

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p and configured entire telecommunications and its associated software including Nortel PBX, call management, system voice mail and video conferencing systems.
· Advanced troubleshooting and support VPN and Dial-up connectivity, Microsoft Office, Blackberry and PDA under various Windows operating systems.
· Monitored and analyzed network performance across organization’s LAN and wireless deployments.
· Document required service level agreements for all circuits, Nortel PBX, servers, network infrastructure and telecommunications equipment.
· Managed the main switch room, connections with incoming trucks, T1, DSL and cross connections.
· Provided assistance concerning the use of computer hardware and software, including network printing, database, email and remote access.
· Build computer systems from shell up. Install, identify malfunctions through extensive diagnostics of and repair all types of multilevel systems.
· Performed a wide range of troubleshooting and repair work, including multimedia, HHD, motherboard, memory and video card replacement.

1/00 – 6/01 HEWLETT PACKARD, Cupertino, CA
Desktop Support
· Developed and implemented hardware and software support desktop users, applications development environment and server setup.
· Installed and configured Cisco switches between branch centralizing communications and provided Internet access.
· Managed the activities of the Cisco switches security login, port forwarding and port speed configuration.
· Supported cross-platform software on non-Windows client platforms, including Linux Redhat and Netware under direction of other systems administration staff.
· Installed and configured Windows critical security patches, anti-spyware and anti-virus software.
· Performed Linux Redhat and Microsoft Windows users account creation, deletion and configuration.
· Installed Linux Redhat and configured monitoring server prior to being ship to client’s site for installation.
· Overlooked backups of the systems, network security and hardware upgrades.
· Troubleshoot and resolved computer problems, build and upgrade systems; installed hardware and performed general maintenance for clients.
· Answered questions or resolved computer problems for network clients in person, via telephone, email or with remote assistance tools.
· Repaired, serviced, and replaced motherboard, video card, memory and equipment for Dell computers.

EDUCATION: BS - Computer Hardware, San Jose State University, expected 10/08
Microsoft Certified Systems Engineer, Computer Academy, San Jose, CA
Certified Novell Engineer, Computer Academy, San Jose, CA

REFERENCES: Available upon request

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