INFORMATION SYSTEMS TECHNICIAN II Resumes in US-California: Mark

INFORMATION SYSTEMS TECHNICIAN II Resume

Contact Candidate

Name:

Mark

Location:

US-California

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

INFORMATION SYSTEMS TECHNICIAN II

Personal Website:

Objective:

To obtain an IT position with the potential for growth.

Resume Text:

Let us help you find a job, submit your resume now.

Or visit our education page to learn about getting your degree online

.....Begin Resume Preview.....

l Phone system Support
Sharepoint support
IBM Laptop and PC (Dell, Compaq, HP) hardware\\software support
Citrix installation and support
Symantec Anti-Virus management & support
McAfee Anti-Virus management & support
Spy-ware & Ad-ware management & support
Print Server management & support
Server Support (Windows 2000 & 2003 server)
Netgear hardware support (Routers & Hubs)
DOCS OPEN installation and support
E-Copy installation and support
JD-Edwards installation and support
Sun Systems installation and support
LAN/WAN protocols including (IPX/SPX, TCP/IP, FTP, RIP, SAP) and topologies
Windows XP, Windows 2003, (migrations and installs) Office XP and Office 2003 suites
Clientele, MAGIC (rev 8), Remedy, and Clarify queue management systems
Symantec Norton Ghost for both imaging new systems for XP rollouts as well as backups
Knowledgeable on Unix versions (Solaris 2.5, Aix and Linux)
Equant Remote Access and Cisco VPN support
WiFi support: Access points & wireless configurations
PDA support: Blackberry, TREO, Palm
Goodlink support
Blackberry Enterprise server support

WORK HISTORY
Terayon (Glotel) Desktop Support 07/2006 – Current
I provide front line end user support in a dynamic Engineering environment. This includes but is not limited to hardware & software troubleshooting and functionality assistance as well as being the first point of contact for any and all IT issues. Remedy Helpdesk is used as the IT ticket tracking system and my responsibilities include routing all IT ticket requests through it. I provide Windows XP, Office 2003, support along with Agile & Perforce engineering utilities, among others. McAfee Virus support is also provided. PDA support includes Palm, Blackberry and Handspring units. Network & local printing setup and support are also provided. I manage all operating system images using Symantec’s Norton Ghost and utilize it as an O.S. deployment\\backup & disaster recovery utility. Documentation and general IT FAQ resources for end users is also provided and maintained.

Hopkins & Carley Desktop Support Specialist 02/2004 -10/2005
Provided end user support in a Law environment. These responsibilities included but were not limited to resolving Helpdesk tickets that ranged from Hardware support to Software support in an efficient, courteous and timely manner in a demanding Law environment. Microsoft Windows Operating system deployments and migrations via Norton Ghost, Hardware\\Software upgrades and overall troubleshooting of day to day problems was performed. PDA support included but was not limited to Blackberry, Treo, Palm and Handspring units. Provided remote user support via Citrix remote desktop and Cisco VPN. Active Directory and Exchange administration on both a server and client level was also done. I maintained a working inventory of all IT assets via FAS data inventory software. Created documentation to assist in the support of end-users i.e. FAQs and installation methods of standardized software.

Netgear, Inc. PC Support Specialist 4/2002 –11/2004
My responsibilities include but are not limited to, providing courteous and efficient IT support for our Netgear employees i.e. Hardware and Software related issues, installations, remote access, virus protection, Windows 2000, and XP rollout, new hire orientations and disaster recovery. Assist in developing and maintaining all O.S. Master Images, which are deployed to the end-user systems. I assist in keeping inventory control of all network assets and create technical documents such as instructions for installing and configuring company software. Maintain and manage an end-user ticket-call database that is utilized to track calls and build FAQ’s that can be used to solve future issues.

Ciena Corporation Senior Helpdesk / Desktop Support 3/2001 –04/2002
Provided various types of end user support for our Ciena employees at the CSD (Core Switching Division) location. Hardware and Software related issues, installations, remote access, and Windows 2000 rollout and disaster recovery. Documented support solutions that assisted in expediting troubleshooting issues. Maintained our queue management system, Magic, which tracked all user support calls. Using communication and organizational skills coupled with technical skills, provided courteous and reliable user support.

Johnson Controls (SUN Microsystems project) PC Support Specialist 4/1999 - 11/2000
Maintained NT infrastructure within SUN Microsystems. Managed User accounts, administered network security for all end users. Resolved connectivity, application and hardware issues. Deployed all Y2K compliancy upgrades in regard to all our standard software applications, as well as our client and server operating systems. Installed and configured Server applications such as backup agents, email clients and various Virus Scanning programs. Strived to maintain and to streamline network efficiency for SUN Microsystems.

Bell Microproducts Inc. Helpdesk / Desktop Support 1998 - 1999
Installed NT 4.0, Exchange, and Proxy servers, as well as supported multi-platform clients including (Win95, Win98, and NT workstation). Management of Desktop Support included configuring and supporting Dial up networking, and T-1 connections for remote and local users. Installation and troubleshooting various applications such as, Office 95/97 professional edition, Terminal emulation software (Reflections and Net-Term), and Data base management (Telemagic). Installed the company software standard, network connectivity, and solved any TCP/IP configuration issues. Resolved local and remote user software and hardware issues.

A job posting is required to veiw full resumes.
Click here to post a job now.

WOMENSJOBLIST

The Most Visited Job Board for Women