Client Support Specialist Resumes in US-Texas-Houston: Ashley

Client Support Specialist Resume

Contact Candidate

Name:

Ashley

Location:

US-Texas-Houston

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Client Support Specialist

Personal Website:

Objective:

To take a cross-functional role on results driven teams who continuously challenge their practices that would help the organization to achieve the best business solution and increase its productivity in markets.

Resume Text:

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nity College - Houston TX, 2003
Instructor of English as Second Language (seasonal) – Bilingual Education Institute – Houston TX, 2006
IIBA – Member of the International Institute of Business Analysis - Houston TX, 2007

PROFESSIONAL HISTORY_________________________________________________________________________________

Air Routing International – Houston, TX September, 2004 – Present
Client Support Specialist/Quality Improvement
• Responsible for finding out business to customer problems and also propose solutions for the same.
• Identify and communicate issues to provide accurate and detailed reporting to executive management, marketing, finance, and operations.
• Assist in developing reports and presentations on activities, findings and needs, by research to recover historical information.
• Develop and monitor key quality process metrics to develop comprehensive answers over a wide range of areas.
• Utilize various computer systems for data mining. Address related inquires and suggestions with the IT teams.
• Provide internal teams with direction on department related data relocation, interface of computer application structure.
• Help and evaluate marketing projects (annual conventions and conferences, client appreciation events, product pricing list)
Highlights/Accomplishments – Daily clear issues of multiple accounts. Help identify future requirements and areas of concern to lower expectancy of similar issues from emerging.

Accenture Consulting, Ltd – Houston, TX October, 2001 – March, 2004
Business Practices Coordinator
• Managed larger scope of activities and provide direction to nation-wide teams of project managers.
• Reviewed deliverables of bottom-line forecasts, consolidation, and reduction numbers with supporting documentation.
• Responsible for the communication efforts to customers such as changes, new services, incidences, etc.
• Established relationships with all internal and external users or vendors and resolved escalated issues.
• Documented processes and root cause analysis with regard to both system functions and business actions.
• Prepared and processed procurement and monthly analysis on spend, supplier performance and budget targets.
• Executed cost savings analysis for oil-gas client in post outsourcing stages of India projects. Assigned to analyze baseline cut from inventory expenditures for the remaining working capital.
Highlights/Accomplishments - Saved 50% off of client inventory budget of the project deliverable phase while effectively regulating time constraints and deadlines.

Crowne Plaza Hotel – Houston, TX March, 1998 – May, 2001
Customer Services Representative
• Handled customer inquires complaints, service requests, reports, payments and revisions.
• Managed Guest Account and helped with development for hospitality’s customer satisfaction program.
• Supported Marketing/Sales, catering projects and events.
• Performed Rate/Volume Variance analysis to avoid discrepancy and identify or offer best sales price.
Highlights/Accomplishments – Achieved greatest customer ‘priority club’ enrollment that increased occupancy/sales.

Abilities/Skills: Knowledgeable of computer software, hardware, and programming:
Basic HTML, MS Outlook, Power Point, Excel, Access. Lotus Notes, MS Project, Adobe Photoshop, WebEx, Microsoft CRM).
Proficient in English, Croatian, Serbian and Bosnian languages.

Civic work _______________________________________________________________________________
Project Management Institute Houston chapter – Volunteer
Juvenile Diabetes Research Foundation – Annually Help the Organization to raise money.
Ronald McDonald House Charities – Volunteer

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