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IT, Computer Technician, Service Desk Support Resume
CONTROL SYSTEMS TECHNICIAN I Resume
Lynn
US-New York-Albany/Poughkeepsie
Administrative Assistant
To acquire a position where my years of experience and knowledge can be useful.
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, Bank of America, MetLife, NYS Assembly, and Northeast Career Planning)
Career Systems, Glenmont, NY 1994 - 2000
CHP Health Insurance, Latham, NY 1992 - 1994
Professionally greeted customers and accurately enrolled new clients for insurance coverage.
Composed interoffice letters and memos to be distributed to internal customers, utilizing MS Word.
Consistently maintained company database utilizing internal software.
Responded to customer inquiries in person and via the telephone, assisting with problem solving.
Researched travel information utilizing the Internet and made travel and hotel arrangements over the phone for management and staff.
Answered multi-line phones and transferred clients to the appropriate departments.
Acted as liaison between counselors and students by scheduling appointments and assigning classes.
Processed monthly expense reports, verifying for accuracy, to reimburse staff.
Performed several clerical tasks such as typing, filing, faxing, copying, mailings, and routing of confidential documents.
Responsible for checking inventory levels and ordering office supplies.
Posted health insurance payments for customers via the computer.
Maintained office equipment and provided routine service.
EDUCATION / TRAINING:
Secretarial Science Certificates
Hudson Valley Community College, Troy, NY
Completed over 50 credit hours toward Business Administration
Herbert H. Lehman, Bronx, NY
Customer Service Training
Womens Employment and Resource Center (WERC), Albany, NY
Computer Literacy Training MS Word, MS Excel, MS PowerPoint
MicroKnowledge, Albany, NY
REFERENCES: Provided upon request.
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