Desktop Support Technician Resumes in US-California-Silicon Valley/San Jose: Syed

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Contact Candidate

Name:

Syed

Location:

US-California-Silicon Valley/San Jose

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Desktop Support Technician

Personal Website:

Objective:

To obtain a suitable position in a reputable Organization, which utilizes my technical knowledge and experience and provide me an opportunity to learn more technologies to face the challenges of advancement.

Resume Text:

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of Internet Services using DSL Modem, secured Wireless connection and Router.
· Extensive Experience of installation and configuration of PCs Hardware, accessories and
Troubleshooting.
· Administered all desktop related functions included hardware and software set-up and configuration.
· Strong troubleshooting and problem solving skills.
· Provided technical support to end-users in hardware/software proficiency.
· Strong Negotiation, Analytical skills with the outside vendors.
· Work effectively independently or as part of a team.

Experience:

Fry’s Electronics Jan ‘ 03 – To Date
Fry's Electronics is a large software, consumer electronics and computer superstore chain headquartered in Silicon Valley. Fry's electronics store to provide a one-stop-shopping environment for the Hi-Tech Professional. As a member of Fry’s technical support team my responsibilities included problem detection and solving, fixing and reinstalling software and hardware for Users and Customers, and maintaining the company network.

Computer Technician Feb ‘07 – To Date
Responsibilities:
· Responsibilities of maintained and setup user security accounts for Windows 2003 Server included network connectivity, Desktop configuration, printer connectivity, and network access issues regarding permissions.
· Manage LAN/WAN installation/configuration/support for more than 200 Network PCs, Performed system setup, daily backup, connectivity, hardware and software troubleshooting, network virus inoculation, and file/print/terminal server and workstation performance, optimization and configuration.
· Installation and configuration of windows NT/2000/xp/professional and applications.
· Responsible for loading new or update software and systems on existing equipment.
· Resolved daily users and customers problems related Hardware, Software issues and help them to upgrade their PCs and Notebook systems.
· Troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems for users and customers.
· Performed data conversions and repairs of customer data in order to meet specified program requirements.
· Regularly perform hardware and software maintenance for the company PCs.

Environment:
Windows NT/2000/2003 Server, MS Office, MS SQL and MS Exchange Server.

Computer Sales Associate / Management Trainee Jan ‘03 – Feb ‘07
Responsibilities:
· Help the customers; show them required products, such as Computers, Notebooks, Monitors, Printers, Projectors and other related peripherals and accessories.
· Determined which pc/notebook will satisfy the client's needs and determined the specifications to show how the pc/notebook will be utilized.
· Keep in contact with customers and answer their inquiries.
· Maintain knowledge of current sales and promotions, policies regarding exchanges and returns.

Unisys, Inc. Nov ‘96 – Nov ‘02
Unisys is a worldwide systems integrator specializing in information technology services and solutions, delivers value-based solutions. While working at Unisys I was a member of a technical staff, which evaluated PC’s and Routers. Have experience in setting up various PC Hardware and modules, and resolved computers and network related issues onsite. Also installed multiple Windows NT and Unix servers.

Customer Support Technician May ‘01 – Nov ‘02
Responsibilities:
· Handle technical customer service inquiries and problems regarding network and operating systems.
· Installation and configuration of Windows NT/2000 and SCO Open Server.
· Administrating Unix and Windows Servers, configuring Active Directory and manage user accounts and resources.
· Support for the Data Warehouse, using Informatica as ETL tool and Oracle as a target using multiple sources for Data warehouse.
· Installation and configuration of Cisco Routers and Switches.
· Provided technical support for Action Companies. Successfully resolved customer issues regarding connectivity, peripheral compatibility, and standard software usage questions for products on the following operating platforms: Windows NT Server, Windows NT Workstation, Windows 95, Windows 3.x, and MS-DOS.
· Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network systems components.
· Provided technical support for problem with Sound cards, modem, hard drives, SCSI Controllers and RAID Controllers.
· Support for the Data Center, Duties included the administration of Windows NT, and Unix.
· Worked in Data-Center to build out Racks- Deploying the Power connectivity to the racks
· Developed network Survey program to gather necessary information, which was imported, into
(IP address, NIC address...)
· Developed process to update user environment and perform correction on various system and network files.

Environment:
Unix, Windows 9x/NT/2000, MS Exchange Server, MS SQL, Oracle, and Informatica.

In charge Operation Nov ‘96 – May ‘01
Responsibilities:
· Handle customer’s calls, analyzed problems, schedules, and assigned to technicians.
· Monitor logged calls and ensures that all assigned tickets are properly coordinated and resolved appropriately.
· Planned teamwork assignments and schedules, while guiding and monitoring work performance.
· Updated and maintained inventory database to track computer equipment.
· Provided solutions to customer’s equipment needs.

TRAINING/COURSES:
· MCP Windows 2000.
· MCSE Track Windows NT 4.x.
· One year Diploma in “Computer Maintenance”.

References upon request.