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Contact Candidate


Name:

Archie

Location:

Philippines

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

CSR/SME

Personal Website:

Objective:

To pursue a challenging career where my competence and skills gained from my education and experiences can be applied and further enhanced in a company that values integrity and continuous learning.

Resume Text:

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Catholic






SPECIAL SKILLS


• Good in oral and written English language
• Excellent computer knowledge (Email, Windows, Microsoft Office, Internet Applications etc.)




EDUCATIONAL BACKGROUND



College

2000 – 2004 AB English Major in Language
Far Eastern University
Nicanor Reyes St.. Manila


Secondary

1995 – 1996 4th year High School
St. Mark’s Institute
Casimiro Village, Las Piñas City

1992 – 1995 1st year to 3rd year High School
Mapua Institute of Technology
Doroteo Jose, Manila


Elementary

1986 – 1992 Mater Carmeli School
D. Tuazon Ave., Quezon City







TRAININGS ATTENDED



November 2003 – March 2004 Far Eastern University
Subject-Based Training for
Call Center Fundamentals

March 2004 – May 2004 160-hr On-the-Job Training
Parlance Systems Corporation
N. Reyes St., Makati City

May 2007 – May 2007 Proper Coaching Procedures
24/7 Customer Service Philippines
Ayala Avenue, Makati City




WORK EXPERIENCE



February 2007 – up to present Customer Service Representative/ Subject Matter Expert (SME)
24/7 Customer Service Philippines
Ayala Ave., Makati City


March 2005 – December 2006 Customer Service Representative
(Fraud Analyst)
Convergys Philippines
Ayala Ave., Makati City

October 2004 – December 2004 Customer Service Representative
Etelecare International
Libis, Quezon City

October 2000 – April 2003 Encoder
Acre Surveying Company
J. Escaler St., Quezon City






CHARACTER REFERENCES


Prof. Malaya S. Mendoza
Speech/ English Professor
Far Eastern University
0917-8009939

Mr. Joseph Dennis Vicencio
Team Leader
Convergys Philippines
0915-9056068

Ana Luisa Jovero
Fraud Analyst
JP Morgan Chase
0915-5172374



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