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Vera
Ukraine
Sales and Marketing Manager
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gge, FC Red Bull Salzburg, FC Sevilla, AS Nancy and many others) and corporate groups, corporate companies and travel agencies
• Establish client base of organizations, associations, social and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel
• Develop and maintain relationships with key clients in order to maximize sales revenue of the hotel
• Establish effective relations with convention centres, hotels, airlines companies and other key partners to increase room revenue
• Attend and represent company at trade shows and roadshows
• Approve client contracts, reductions, conditions of work
• Responsible for all work connected with membership in The Leading Hotel of the World (work with system Trust Voyager, with Leading Group Sales, participation in roadshows)
• Responsible for approval of marketing pieces, sales kits, advertisements
• Provide ongoing information for forecasting market sales. Analyze competitive information and prepare summary report with recommended action plan
• Responsible for all necessary paperwork: customer files, monthly reports, contracts, business correspondence, expense reports
• Planned, organized and implemented presentations, personal sales blitzes, site inspections and promotional activities
• Develop Sales and Marketing Plan and budget
• Planning, coordinating and evaluating advertising/ promotion/ media campaign (possibly, in conjunction with advertising agency).
February 2006 – November 2006 Hotel Donbass Palace, Ukraine
Sales Executive
• Search for new and existing accounts to meet/exceed revenue goals through sales calls, site inspections and written communication.
• Actively participate in sales presentations, property tours and customer meetings.
• Searches for new clients by participating at trade shows, negotiations and conferences.
• Actively manages key accounts by regular sales calls.
• Work with sport and corporate groups, corporate companies and travel agencies
• Preparing all documents (contracts, agreements, applications and etc.) necessary to accomplish the sale process in full compliance with all local & state laws
• Prepares correspondence to customers, internal booking reports and file maintenance.
• Check daily registration in order to spot new potential accounts as well as check daily the VIP list and give calls.
• Works with other departments within the hotel to provide quality service to customer
• Develop/maintain knowledge of market trends, competition, customers and new business
• Develop the Sales and Marketing Plan and departmental budget.
January 2005 – February 2006 Hotel Donbass Palace, Ukraine
Assistant Sales and Marketing Director
• Assist Sales and Marketing Director in developing sales and marketing process/ program for the hotel within budget guidelines.
• Searches for new clients by participates at trade shows, negotiations and conferences to attract the potential customers.
• Assist in preparing all documents (contracts, agreements, applications and etc.) necessary to accomplish the sale process in full compliance with all local & state laws
• Assist in analyzing sales statistics, preparing reports and handling administrative duties, such as filing expense account reports, scheduling appointments, and making travel plans.
• Assist in preparation of sales presentations that include marketing and hotel data.
• Help in organizing sales exhibitions and responds to customer requests during exhibitions.
• Assist in planning, coordinating and evaluating advertising/ promotion/ media campaign (possibly, in conjunction with advertising agency).
• Assist in monitoring and controlling advertising and promotional expenses.
April 2004 – December 2004 Hotel Donbass Palace, Ukraine
Business Centre Attendant
• Assist guests with all business centre office equipment word processing and spread sheet soft wear
• Send and receive facsimiles and telexes for guests
• Provide an accurate typing, photo copying, scanning and printing service for guests
• Provide internet access and assistance with Email
• Provide courier service for guests
• Provide a basic translation and typing of documents
• Provide Personal computer or lap top access for guests
• Attend daily briefings and departmental meeting as required
September 2002 – January 2004 City school № 72 Donetsk, Ukraine
• Teacher of English language
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