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DEBBIE
US-Nebraska-Omaha
PURCHASING MANAGER
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d 3rd party claims
Career Highlights:
Purchasing Manager responsible for a team of nine Purchasing Agents. Directed over $7MM in purchases annually. Executed key initiatives that included negotiating national contracts/terms with vendors such as Home Depot Supply, Lowes and Whirlpool
Hand picked from over 1,000 qualified associates to lead the a pilot process called E-Speed that automated the Arbitration Process and conducted multi-office training on procedures and compliance requirements company- wide. Tracked, monitored/evaluated and reported statistics on timely filing, outcome and cost savings benefits. This pilot saved over $50,000 in filing fees per quarter per region, netting a total over $300,000 in savings per year. Moreover, it reduced the arbitrations filing to payment timeframe from over six months to just 36 days. Hand picked by Claims Management for Management Rotation through the claims department on an accelerated path
Managed staff responsible for a record breaking 53 million dollar claims recovery figure for our region and exceeded plan/stretch goals for over five years running. My staff significantly exceeded its stretch goal of $10.8MM by over 20% recovering over $13MM in 2004
Defined, structured and led the work of a team of 11 recovery examiners in the handling of over 10,000 claim files per year. The team I led out-performed four of six other units with a performance rating of 3.85 out of 5.00
Served nearly 10 years as an arbitration panelist, including leading and training for staff, as well as participation in the arbitration process review and piloting E-Speed Program. I helped the team improve Arbitration results from 52% -- to over 70% following intensive training and hands on work with the process
Certified as a Level I and Level II Claims Examiner
Drove tactical objectives for staff, including budgets, revenue goals and performance targets to meet overall strategic goals for the division and company
Experience / Work History
Slosburg Companies
Purchasing Manager December 2006 to January 2008
Managed staff results, performance reports and partner expectations. Reported directly to the president and vice-president of the company
Demonstrated ability to coach and mentor staff. Monthly performance evaluations in relation to established goals
Supervised all on-going projects to completion
Sourced national vendors and negotiating prices/terms for both residential and commercial purchases. Annual operating budget of over $7MM
Drove tactical objectives for staff including performance targets to meet overall goals. Processed over 20,000 purchase orders annually. Processed 6,000 more purchase orders than were processed the previous year
Negotiated contract pricing and terms with national maintenance vendor that saved the company over $200,000 in 2007
Trained new staff on company policies, procedures and established goals
Worked directly with the construction division, accounting and payroll
Maintained and delivered weekly property reports and monthly reports to the president and vice-president on all prior monthly purchases
Managed a staff of runners that were responsible for all pick up and deliveries of items, mail and incoming payments to and from our local properties
Omnium Worldwide Inc.
Call Center Supervisor July 2006 to December 2006
Managed both client and internal departmental relations
Developed Best Practice standards within the department. Recovery goals went up over 80% in the past 3 months. Average call handling time has risen from 47% to 93% overall
Coached staff of 15 on recovery goals, performance standards, quality audit procedures/performance in addition client compliance. Drove tactical objectives for staff, including budgets, revenue goals and performance targets to meet overall strategic goals for the division and company
Drove tactical objectives for staff, including budgets, revenue goals and performance targets to meet overall strategic goals for the division and company
GEICO Claims Department/Management Rotation January 2005 to July 2006
Excelled in Level I and Level II liability training. Using all learned resources including excellent negotiation skills to handle first and third party claims. Provided prompt, equitable settlement of all claims. Experience in both comparative and contributory negligence. Exceeded all goals
Handled an average of 175 case files or better per month where the standard was just 125 files per month
Investigated, managed and thoroughly documented claims for settlement based on contract as well as liability
Reviewed all state regulations, liability contracts and investigation tools to effectively settle all claims in a timely fashion an insure regulatory compliance
Supervisor, Payment Recovery August 1998 to January 2005
Audited and managed file handling procedures as well as internal audits
Received Levels I & II Supervisory Certifications
Managed staff results, performance reports and senior management expectations
Designed and conducted the training package for newly hired associates as well as the Payment Recovery Training package for the claims department
Acted as a driver in Budget/Planning and setting metrics for staff
Supervised a team of associates against company recovery plans and forecast goals to collect a record breaking 53 million for our region in 2004 as well as exceeding plan for the previous five years
Acted as a liaison for Arbitration training and as an Arbitration Panelist.
Piloted the E-Speed Arbitration program
Worked with law firms and outside vendors for a nine state region
Provided statutory training within the units to provide the necessary background to resolve liability disputes/prove damages through the use of statutory case law
Assisted with design of training package on Payment Recovery for the Pennsylvania Unit
Managed the GEICO fleet loss reports for Payment Recovery
Provided leadership as an experienced SWOT Team member
Received consistent, exceptional feedback from staff, peers and management in regular 360-degree survey reports
Other Assignments
Payment Recovery Examiner I & II May 1994 to August 1998
Customer Service Representative June 1992 to May 1994
Selected Contributions
Achieved some of the highest recoveries in the history of the company and was promoted to Examiner II
Extensive customer contact and thorough follow up to resolve liability and pursue collection efforts against the negligent party or their insurance carrier
Collected outstanding auto claims through negotiations with other carriers as well as filing arbitration, suit and other collection efforts
Training newly hired associates
Established a proven track record, receiving outstanding performance on all reviews
Education
Ralston High School Degree obtained 1982
University of Nebraska at Omaha Undergraduate studies
Omaha, NE
Germanna Community College Law Classes/Rules of Evidence
Fredericksburg, VA
GEICO Level I and Level II Supervision, Coaching,
Senior Supervisor Program
Advanced EEO Certification, FMLA procedures/compliance, Delaware State License, Level I Claims Examiner Certification, Level II Claims Examiner Certification
American Educational Institute Legal Principals-Society for Claims Law Professionals Designation (SCLP)
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