Customer Service Representative Resumes in US-California-San Diego: Renay

Customer Service Representative Resume

Contact Candidate

Name:

Renay

Location:

US-California-San Diego

Experience:

5-10 yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

Customer Service Representative

Personal Website:

Objective:

Professional with a solid history of hands-on experience in support roles. Self taught in computer networking functions with a basic understanding of TCP/IP protocol. Dedicated, self-directed professional with highly effective administrative and technical experience. Skilled coordinator able to execute multiple tasks effectively and independently. Perform equally well individually or in team environments.

Resume Text:

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• Learned all aspects of patient specimen processing.

• Contributed to profitability by setting goals to ensure specimens were processed the same day.

• Demonstrated consistent accuracy of patient demographics with the correct specimens.

• Excellent track record of attendance to ensure timely processing of specimens.

Sony San Diego, CA

Document Coordinator 12/2003 to 01/2007

• Entry of all customer orders. Assisting Customer Service Specialists on a daily basis.

• Request credit approvals for Sony customers using GE Financial, Textron and IBM web based financing software.

• Post debits/credits to accounts to remove chargeback and uncollectable amounts in an SAP environment.

• Expedition of AdHoc Loans and ITPD consumption orders for various Sony groups, tradeshows, special promotions and use with Sony pictures.

• Proficient in the use of SMAPS for internal consumption orders.

RedEnvelope, Inc San Diego, CA

Lead Customer Service Representative 12/1999 to 11/2003

• Review complaints concerning billing and service rendered, referring complaints of service failures to designated departments for investigation.

• Execute daily operations of a callcenter, including supervision of Customer Service Representatives.

• Investigate cases of fraud involving the use of charge cards reported lost or stolen.

• Identify problems, diagnose causes and determine corrective actions.

• Contribute to profitability by being able to stop fraud orders from being processed and demonstrating the ability to work with carriers in having fraudulent orders retrieved and sent back to the company's distribution center.

Data Trace San Diego, CA

Data Abstractor 1998 to 2001

• Operated keyboard and other data entry devices to enter data into computer or onto magnetic tape and disk.

• Entered alphabetic, numeric and symbolic data from source documents into computer, using data entry device, such as keyboard and optical scanner.

• Compared data entered with source documents, and re-entered data in verification format on screen to detect errors.

• Demonstrated consistent record of required keystrokes as well as a low error rate to ensure plant accuracy.

Training:

SAP

Oracle Ver 11.3

MS Office Suite

Adobe Photoshop 7.0

VisualMACS / VisualLinks (comprehensive e-commerce application)

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