Customer Care Asst. Resumes in US-Texas-Austin: TAWANNA

Customer Care Asst. Resume

Contact Candidate

Name:

TAWANNA

Location:

US-Texas-Austin

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Customer Care Asst.

Personal Website:

Objective:

To learn and grow in an environment that will assist in utilizing all of my skills.

Resume Text:

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ronment
• Claim status
• Eligibility
• Payment reports
• Filing inquiries
• Must maintain and provide accurate manual material of procedures according to the state
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information from the caller to properly resolve the situation
• Communicates appropriate options for resolution
• Investigates and resolves complaints
• Refers non-routine inquiries and complaints to senior level Call Center Representatives
• Research inquiries and log customer calls via computer system

2005 – 2005

Crossroads Systems Inc. Contract
Administrative Asst. I, Austin, Texas - Temp
• Receptionist availability; Management calendars
• Monitor general voicemail; Assists in event planning
• Travel arrangements; Catering arrangements
• Preparing meeting materials. Ordering office supplies
• Maintaining supply room, Mail distribution, storage
• Check out A/V equipment; Vendor contact
• Maintain Conference rooms; Supply of mailroom
• FedEx / shipping request; Expense Reports
• Amex Expense Reporting Forms; Light paperwork
• Scheduling interviews; Organizing New Hires

2004 – 2005

Cadence Design Systems Inc.-Contract
Clerk/Receptionist, Austin, Texas – Temp
• Administrative support of all technical and non-technical staff
• Printing and copying; Ordering Supplies
• Schedule of meetings; Distribution of mail; Meeting scheduling
• Transferring phone calls; Taking messages
• Data entry; Complete Call Routing
• Utilizing internal intranet site and submit access requests
• Reserve conference rooms and prepared expense reports
• Communicate internal email system; Oversight of employee list
• Handle seating requests & assist with accommodations
• Log in-coming mail; Manage excel spreadsheets

Education
1998 – Wm. B Travis HS.
*CEO of She Smiles Entertainment*

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