Sparsh bpo service as trainer Resumes in India-Tamilnadu-Chennai: preethi

Sparsh bpo service as trainer Resume

Contact Candidate

Name:

preethi

Location:

India-Tamilnadu-Chennai

Experience:

5-10 yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Sparsh bpo service as trainer

Personal Website:

pagk_friends@yahoo.com

Objective:

having experince in Call center for 5+yrs

Resume Text:

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+ and Java
Front End Tool : Visual Basic 6.0
Back End Tool : Oracle 8i
Web Tool : HTML, DHTML, XML, Front Page
Script : VB Script, Java Script, ASP
Packages : MS Office 2000, Tally6.3, and FoxPro 2.6.
Network : LAN , Windows NT

LANGUAGES KNOWN

To speak : English, Tamil and Hindi

To read and write : English and Tamil

WORK EXPERIENCE

Currently Working as Trainer in Sparsh BPO Service

Key Responsibilities:

 Working under Client premises
 Taking part in Recruitment
 Collection in the department of loans and cards
 Giving training to newly joined agents
 Listening to fatal calls which is given by Quality dept
 Giving feedback to the agents to improve in production and in calls
 Conducting refresher training
 Conducting final level of Interview
 Preparing Training Modules and operational modules
 Conducting reviews with the team leader

Nov 2006 – June 2006:

Worked as Trainer in First Source

Key Responsibilities:

 Collection in the department of loans and cards
 Giving training to newly joined agents
 Listening to fatal calls which is given by Quality dept
 Giving feedback to the agents to improve in production and in calls
 Collating the attendance data and sending the report
 Conducting refresher training
 Distributing queries received through Email to respective departments
 Conducting final level of Interview
 Preparing Training Modules and operational modules
 Conducting reviews with the team leaders

Mar 2006 to Oct 2006:

Collection officer for HSBC

Key Responsibilities:

 Collection in the department of loans
 Processing of data of defaulters
 Listing to agents calls and approving the call for quality
 Allocating works to felid executives
 Running campaign in dialer
 Generating Weekly reports.
 Generating Work Order.
 Distributing queries received through Email to respective departments.
 Managing the different products agents achieving
 Coordinating with the agency officers
 Managing the team of 12 members
 Handling high value review

July 2004 to Jan 2006:

Citi phone officer for E-SERVE INTERNATIONAL LTD

 Key Responsibilities:
 Data Validation /Quality Assurance.
 Document verification and processing loans on-line
 Generating Weekly reports.
 Generating Work Order.
 Distributing queries received through Email to respective departments.

Highlights: Achieved high targets fro the very first month onwards. Promoted as phone officer from telesales executive after probation.

MARCH 2003 – JUNE 2004
Marketing coordinator

PROLEASE INDIA PVT LTD, [associate of CITI BANK], Chennai,

Areas of Exposure:
 Documents verification and processing of home loans
 Coordinating with field executives
 Coordinating in collection of documents
 Coordinated with the high officials at citi bank
 Achieving individual targets.

Highlights:
Promoted as Marketing Co-0rdinator from Tele Marketing Executive with in a period of 6 months.

FEB 2001 – MARCH 2003

Team leader-corporate sales

Channel partner of ICICI[I-FORCE SOLUTIONS], Chennai.

Key responsibilities:

 Selling credit cards to hi-end corporate executives,
 Achieving individual as well as team targets.
 Coordinating with marketing dept and dispatch executives
 Compiling day to day Sales Invoices

Highlights:
Promoted as Team leader –Corporate sales, from sales coordinator within a short span of 7 months

PERSONAL DETAILS

Date of Birth : 21st august 1980
Marital status : Single
Father’s name : R.Srinivasan

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